Natanael Roberto De Matos

Experience

• 

  Studio José

  Jul 2017 - Dec 2017

  IT Intern

  Activities:- Solve general problems with all components of the company's corporate network, such as workstations, printers, telecommunications circuits, among others.

• 

  Grendene S/A

  Oct 2019 - now

  Activities:Identification of new IT project opportunities;Mapping business processes to understand flows;Implementation of new systems;Preparation and monitoring of action plans;Survey with business area, understanding the need and translating it into technical requirements;Executing functional and integrated tests;Coordinate the Acceptance Testing phases with the Business areas; Activities:- Answering calls from systems such as TOTVS ERP and internal systems- Responsible for the access management system (CORPIA)- IGA access identity management- Identification of new opportunities for system improvements- Generation of knowledge base- SQL Server database management Activities:- Preparation and monitoring of action plans.- Diagnose and resolve network connectivity issues.- Install, configure and update operating systems, applications and drivers.- Document procedures and solutions for common problems.- Help identify and implement solutions to improve network efficiency and security.- Provide technical support to users, helping to solve problems with hardware, software and networks. - Install, configure and update operating systems, applications and drivers.- Preparation and monitoring of action plans.- Network administration and software implementation.- Provide technical support in software and hardware.

  • IT Business Analyst I

    Jul 2024 - now

  • IT services analyst I

    Aug 2022 - Jun 2024

  • Help desk technician

    Jun 2021 - Jul 2022

  • IT Intern

    Oct 2019 - May 2021