David Merry

Experience

• 

  FLIR Systems

  Jul 2015 - Jul 2019

  Supported FLIR Maritime and Outdoor and Tactical Systems devices through various avenues such as phone, web, and in-person. Train dealers in product installation and support. Various other duties including performing repairs, sales, bulletin board system administration, FLIR Online Portal administration, etc. Repaired FLIR Maritime customer product in-house and supported FLIR Maritime customers on the phone and our online forum. Processed repairs and sales through SAP, worked with our Product Liaison Group and Engineering to resolve issues with a product during its infancy, and resolved difficult system problems with customers over the phone.

  • Product Support Representative

    Jun 2018 - Jul 2019

  • In-house Repair/Service Technician

    Jul 2015 - May 2018
• 

  Teledyne FLIR

  Aug 2019 - now

  Manage service, warranty, and sales operations. Enable an efficient and effective customer experience by leveraging the collective strength of the teams. The Maritime Service Manager - Americas oversees the daily operation of the Service and Warranty departments for the Raymarine and FLIR Maritime brands in the Americas region of the world. We specialize in service, repair, and quality assurance for leisure and commercial marine electronics and thermal cameras. Also, we manage and support customer interactions, RMAs, and claims.

  • Sr. Customer Service Manager

    Jan 2025 - now

  • Maritime Service Manager - Americas

    Aug 2019 - Dec 2024