Patrick Grant

Experience

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  Manpower UK

  Oct 2002 - Jun 2004

  IT Analyst

  • Helpdesk support to Siebel CRM/Service Management System for Global user base. • Carried out and led small ad hoc project work as required.Key achievements:• Training out new Siebel functionality to other team members ensuring knowledge transfer and improved team support capabilities.

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  Promethean

  Jun 2004 - Apr 2007

  Application Support Technician

  • Supported ERP and bespoke CRM and Service Management systems. • Created Management reports and ad hoc user reports.• Designed and facilitated user training for both individual and group sessions.Key achievements: • Created formal CRM training plan and materials and conducted monthly classroon training sessions..• Identified gap in interface preventing invoicing of chargeable labour and replacement parts in service management system. Created process to rectify and monitor. Show less

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  Umbro

  Apr 2007 - Jun 2011

  IT Project Support

  IT Project Support• Creation of case and process documentation for system enhancement requests. • Management of post go live SAP enhancement requests and fixes across all modules.• Initiate and monitor after action review process on high business impact fixes.Key achievements:• Successfully transitioned from application support to project support role adding value to the IT department.• Successfully managed completion of all WM SIT testing scripts within agreed project timescales. • Transitioned the Super User community onto the Nike support model reducing the need for additional Umbro IT support.• Umbro lead on implementation of small (£100K) web based system implementation project. Implemented within budget. Show less

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  Promethean Ltd

  Jul 2011 - Sept 2012

  Service Support Engineer

  Service Support Engineer• Supporting Enterprise ERP (LN), XM (Expense Management) & Salesforce.com systems. Key achievements included:• Employed as contractor but converted to permanent post within two months following favourable reviews.• Consistently high level of case closures with high feedback scores.• Selected for additional responsibilities to include Salesforce.com administration and support.

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  Stonehouse Logic Limited

  Nov 2012 - Aug 2015

  Business Applications Consultant

  Sage 200 - Commercials Product Specialist* Provide pre-sales technical support assistance to sales and marketing team including product demonstrations, presentations and consultancy.* Provide application consultancy for needs analysis and project design phase.* Work with implementation team on new customer and application installation.* Provide application training to end users.* Provide technical support to customers and end users.

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  Places for People

  Aug 2015 - Dec 2017

  ERP Systems Analyst

  * Provided day to day support for the group ERP system (Unit4 Business World) - 300 core users and 2,500 self-service users.* Create and maintain system process and procedure documentation.* Monitor and and maintain system interfaces between ERP system and other core applications in conjunction with other relevant colleagues in the IT department.* Assist with applying new releases/upgrades and patches in the Test environment for evaluation.* System administrator for company banking systems (Bottomline, Barclays.net, HSBC.net) used by the Treasury department and key finance users. Show less

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  IT Group UK Limited

  Dec 2017 - Jul 2020

  Managing Consultant

  * Assessing the state of IT projects that have fallen into dispute.* My expert analysis is principally used to assist in the preparation of expert witness reports for use in high-value civil claims.* I have acted as project lead and project support on a number of high value technology disputes including assisting insurance providers with warranty and indemnity claims.

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  IT Group, A Kroll Business

  Jul 2020 - Jun 2021

  Associate Director, IT Group rebranded as Kroll
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  Kroll

  Jul 2021 - now

  Director

  IT Group rebranded as Kroll