William Clark

Experience

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  Sports and Specialist Cars

  Sept 1993 - Jan 1996

  Automotive Technician

  Involved in the diagnosis and repair of all systems on Saab automobiles. Attended various factory training classes. Became a Qualified Level Saab Master Technician.

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  Gold Brand Subaru and Saab

  Jan 1996 - Mar 1996

  Automotive Technician

  Involved in the diagnosis and repair of all systems on Saab and Subaru automobiles.

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  Hopkins Pontiac and Hyundai

  Mar 1996 - Nov 1996

  Automotive Technician

  Involved in the diagnosis and repair of all systems on Hyundai and Pontiac automobiles.

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  Infiniti of Willow Grove

  Nov 1996 - Oct 1999

  Automotive Technician

  Involved in the diagnosis and repair of all systems on Infiniti automobiles. Earned Infiniti’s Electrical Specialist Certification through factory training classes.

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  Faulkner Cadillac

  Oct 1999 - Oct 2000

  Automotive Technician

  Involved in the diagnosis and repair of all systems on Cadillac automobiles.

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  Volvo of Fort Washington

  Oct 2000 - Jan 2003

  Automotive Technician

  Involved in the diagnosis and repair of all systems on Volvo automobiles. Attended various factory training classes.

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  Advanta Bank Corp.

  Jan 2003 - Jan 2006

  Duties included taking and processing new applications for new customers. Performed identity checks when necessary. Tracked the time spent in each queue in CAPS, sent out daily reports for Quality and Production to the entire team, sent out daily conversion rate reports, created Excel spreadsheets and Power Point presentations for overtime promotions and campaign contests, and assisted in the training of new associates. Involved in the service of all customer credit card accounts. Duties included listening to customer concerns, assisting in all monetary and non-monetary adjustments to accounts, up selling additional products when appropriate, and informing customers of any and all pieces of information regarding the accounts. Processed applications for new customers when needed.

  • New Accounts Manager

    Mar 2005 - Jan 2006

  • Customer Service Account Manager

    Jan 2003 - Mar 2005
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  Advanta Bank Corporation

  Jan 2006 - Feb 2009

  Customer Care Associate

  Duties included providing floor support for the Customer Service Representatives. Performed side by side coaching when needed. Took escalated calls from customers who requested to speak to a supervisor (first and second level escalations). Performed back end account maintenance and updates.

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  Montgomeryville Nissan

  Jul 2009 - Mar 2010

  Automotive Technician

  Involved in the diagnosis and repair of all systems on Nissan automobiles. Attended various factory training classes.

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  Fred Beans Family of Dealerships

  Mar 2010 - Jul 2014

  Subaru Master Technician

  Involved in the diagnosis and repair of all systems on Subaru automobiles. Attended various factory training classes and obtained Subaru Master Technician certification.

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  Subaru/Volvo of Melbourne

  Aug 2014 - Aug 2022

  Subaru Senior Master Technician / Shop Foreman

  Was involved with the setup of the Subaru service and parts departments. Duties have included the diagnosis and repair of all systems on Subaru and Volvo automobiles, assisting other technicians with difficult vehicle problems, trained new technicians in diagnostic procedures, looking up and billing parts on repair orders, ordering parts that are not in stock, assisting the Warranty Administrator with looking up labor operations and fail codes, dispatching repair orders to the Subaru Service Team, submitting Quality Monitor Reports to Subaru of America for issues with new vehicles, assisting the Subaru Field Service Engineer with problem vehicles. Attended all required Subaru and Volvo training to keep up my certification levels. Show less

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  Subaru of America

  Nov 2022 - now

  Automotive Technical Service Representative