Ahmed Ouertani

Experience

• 

  ADP TUNISIA

  Aug 2008 - Sept 2009

  T&A Team Lead

  -Part of the team for implementing of BMW-Germany Group Payroll and Time attendance -Team Leader for the new core HR/BMW-Germany Group application (Monthly Mapping and configuration)-Part of the IT service desk / Functional Support Team

• 

  Phoenix Tunisia

  Aug 2008 - Sept 2009

  IT Support Technician

  -Maintaining domain including all users and computers as an Admin-Setting up and configuring Microsoft Outlook Emails-Setting up all devices and troubleshooting-Supporting all IT project at the Phonix Branches-Administration , Configuration and support of the Sage Saari 100 Software ( Commercial and Accountant Module )

• 

  Chronofret

  Nov 2011 - Jun 2012

  IT Admin

  -Setting up and configuring Microsoft Outlook Emails-Configuring access points-Setting up and configuring network printers-Ensuring that the resource via the network are available for all the users-Troubleshooting computers and network devices

• 

  UCC Holding

  Jan 2013 - now

  Works with the Business to understand their requirements and their Incidents questions to givethem an excellent support , -Provide expert advice on SAP functionality, change management and other advisory servicesSuggest solutions to customer based on best practice-Set up and test the SAP system; understand and apply SAP methodologies - user documentationAssists Key Users for enhancing existing PMVs processes and built new functionalities.-Coordination with IT and vendor companies to improve Pant departments system processes and performance.-Support PMO office for all project co-ordination activities-Maintenance of Project documentation repository. Show less -install and configure computer hardware operating systems and applications-monitor and maintain computer systems and networks-talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues-troubleshoot system and network problems, diagnosing and solving hardware or software faultsreplace parts as required-provide support, including procedural documentation and relevant reports-follow diagrams and written instructions to repair a fault or set up a system-support the roll-out of new applications-set up new users accounts and profiles and deal with password issues-work continuously on a task until completion (or referral to third parties, if appropriate)-Installation, Configuration and up-gradation of Windows Server Operating system, SAP software, Symantec Backup software, Anti-Virus-Network monitoring and troubleshooting-scheduling and monitoring of backups-Evaluate and deploy new hardware, software and technology solutions for business needs and technology up-gradation.-Documentation of Policies and Procedures for usage of Hardware, Software and Securities Show less

  • SAP Resources ( ETM, PM , MM , SD )

    Sept 2019 - now

  • ERP coordinatoor//Support Oracle ( EAM, FMS, ADS , SCM )

    Jan 2016 - now

  • Information Technology Engineer

    Jan 2013 - now