Angel Concepcion

Experience

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  UPS

  Aug 2007 - Mar 2008

  Package Handler/ Sorter

  Moved freight, stock, and other materials to and from storage and production areaLoaded docks, delivered vehicles, ships, and containers by hand or used trucks, tractors, and other equipment

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  Dunkin Donuts

  Aug 2008 - Oct 2008

  Cashier/ Baker

  Resolved customer complaintsGreeted customers entering establishmentEstablished and identified prices of goods, services or admission, and tabulated bills using calculators, cash register, and/or optical price scannerPlaced dough in pans, molds, or on sheets, and baked in production ovens or on grills

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  Directech Northeast

  Oct 2008 - Nov 2010

  Installer/Technician

  Provided customer support and education on satellite systemsWorking with users to identify needs, determine sources of problems and provide information on product useIdentified and resolved equipment malfunctions, working with manufacturers and field representatives as necessary to procure replacement partsAdjusted and replaced defective or improperly functioning circuitry and electronics components using hand tools

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  Orgamation Technologies, Inc.

  Feb 2012 - Aug 2012

  IT administrator/ Tech Support

  • Provide customer support with both software and hardware issues using remote access.• Perform server maintenance on AWS cloud including back-ups, checking performance, creating and removing users, configuring Remote desktop server, and setting up desktop environments for users.• Reformatted Crystal Reports.• Work with SQL and Access including restoring, backing-up, and modifying databases.• Perform installs and upgrades for company software.• Educate clients on software use and installation Show less

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  (Inactive profile) Endurance Group is Newfold Digital

  Aug 2012 - Oct 2014

  Data Center Administrator/ Network Operations Centre (NOC)

  -Analyze and determine appropriate layout of all equipment in data center with help of balancing and cooling. -Monitor and supervise all data center solutions. -Assist various departments in installations and removal of data center hardware as per requirement. -Perform installation and ensure effective layout of all tools in cabling industry as per industry practices. -Monitor all data center assets for tracking information. -Coordinate with vendors and resource engineers and ensure effective completion of all installation hardware at various data centers. -Oversaw capacity planning, perform power audits and ensure appropriate supply of power to all equipment. -Maintain access of data to data center and ensure appropriate filling of all column in access system. -Manage all malfunctioning tape equipment and perform preventative and corrective maintenance on equipment to reduce outages. -Monitor all issues and escalate issue to appropriate department to ensure effective resolution. Show less

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  Perfecto

  Oct 2014 - Mar 2015

  NOC Engineer

  ● Fault handling and escalation to appropriate departments.● Server builds and installs, application upgrades, network equipment build and installation.● Participate in a 24x7 call-out Rota if required.● Maintain availability to mobile devices.● Troubleshooting mobile devices and server hardware/ software.● POC for overnight server upgrades.

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  NuoDB

  Jun 2015 - Apr 2017

  Systems Administrator

  • Provide systems administration support for UNIX, Linux, and Windows systems including server and workstation upgrades, backup and disaster recovery, monitoring, user account setup, and security administration.• Provide support for all client applications including: JIRA, Confluence, Fisheye + Crucible, Bamboo, CrashPlan.• Provide support and troubleshooting to all hardware, software, and network issues that may have emerged around the clock.• Resolved a 2 year login timeout issue, configured SSO across all Atlassian applications, and earned employee of the month within the first month.• Participated in an on-call Rota to monitor company website using tools such as Zabbix & Nagios.• Created a bash script to automate agents on build machines. Show less

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  Wyless

  Dec 2015 - May 2016

  Network Administrator

  - Identify user needs.- Evaluate and modify system's performance.- Analyze and isolate issues.- Assign configuration of authentication and authorization of directory services.- Maintain network facilities in individual machines, such as drives and settings of personal computers as well as printers.- Initial account setups/account terminations.- Install/Configure/Troubleshoot hardware/software.- Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches, JIRA, Confluence,Office 365, Thinkingphones, Active Directory, Porthos, ZoHo, GApps,Salesforce,Kaspersky AV.- Perform hardware refreshes when needed.- Determine network and system requirements. Show less

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  VMware

  Apr 2017 - Jan 2024

  Senior SecOps Engineer