Dakota Williams, SBCS

Experience

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  Superior 7 Drycleaners

  Jan 2014 - Oct 2015

  Customer Service Representative

  Engage with customers on a daily basis and process payment via credit card, cash, check, etc. Inspected inbound and outbound items, maintained trust with the customer and quality performance. Count down drawer every day matching receipts and invoices before closing the day out.

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  WeGoShop.com

  Feb 2015 - Jan 2017

  Market Area Supervisor

  Supervisor role in utilizing digital applications & creating a network expansion that broadened customer access to basic grocery & other day-to-day needs.

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  Hendrick Automotive Group

  Oct 2015 - Jan 2020

  Internal Communications Consultant

  Assist and control high volume of incoming inventory by expediting processes through collaboration with all department managers and staff in order to reach adequate turn-around time for retail-ready product. Used organization skill to help fellow teammates with day-to-day tasks and completing set tasks for myself, piloted and utilized inventory control systems. Quality controlled product to meet standard guidelines before retail authorized. Administration assistance was required. Maintained office supply count and status. Show less

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  Gallagher

  Aug 2016 - Jan 2017

  Customer Service Specialist

  Assist in managing multiple online business development platforms to gain accurate client information for insurance officers. Assist customers over the phone in a call center environment by setting and verifying qualifications for upcoming appointments. Assist warehouse department by constructing field packages for abroad field agents.

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  Thomasville Ford

  Jan 2020 - Aug 2020

  Inventory Supervisor

  Leadership role requiring the ability to use collaborative methods resulting in the highest profitability and production while keeping costs at a minimum. Inventory tracking and developing software use to communicate larger amounts of information to managers and other responsible parties on one platform. Quality control and inspection of all current and incoming inventory. Process submitted warranty claims for approval and time sensitive resolutions.

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  Gallagher

  Aug 2020 - now

  Team role in assisting appointed client’s by educating and assisting with ongoing claim scenarios. By providing exceptional customer service, the impact I’ve been able make is reflected by reinforcing my client’s core values. Assigned up to 5 corporate accounts including Guitar Center & Academy Sports & Outdoors. Duties include adhering to metric grading, quality scores, and other compliance policies.

  • Client Service Manager

    Aug 2022 - now

  • Client Service Associate

    Aug 2020 - Aug 2022