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Mike Sprouse

Mike Sprouse

Cashier Supervisor

Followers of Mike Sprouse771 followers
location of Mike SprouseNoblesville, Indiana, United States

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  • Timeline

  • About me

    Engineering Manager at The Federal Reserve Bank of Cleveland

  • Education

    • The University of Akron

      2007 - 2011
      Bachelor's Degree Public Relations and Organizational Communication 3.4

  • Experience

    • Marc's Grocery

      Aug 2006 - Oct 2008
      Cashier Supervisor

      Managed cashiers and all activities that took place at the registers.Solved issues with customers that arose.Ran customer service counter when needed.

    • Woo City Ice Cream

      Feb 2007 - May 2007
      Crew Member

      Sorted packages to fill delivery orders.Labeled ice cream containers.Ran ice cream machines and filled containers.

    • The University of Akron

      Jan 2008 - May 2011
      Lead Technician

      Troubleshoot technical issues with user accounts and computers.Collaborate with management to help streamline efficiency.Answer phone calls, assist walk-in users and respond to incoming emails.Provide support for The University of Akron and its satellite locations: the City of Akron's open wireless network, ConnectAkron,

    • American Income Life Insurance Company

      Jun 2011 - Feb 2012
      Life Insurance Agent

    • National General Insurance

      May 2012 - Mar 2015

      • Business System Analyst

        Sept 2013 - Mar 2015

      • Customer Service Representative/Supervisor

        May 2012 - Sept 2013

    • OEConnection (OEC)

      Mar 2015 - Jun 2018

      • Associate Manager, Applications

        Jul 2016 - Jun 2018

      • QA Analyst

        Mar 2015 - Jul 2016

    • OnShift

      Jun 2018 - Apr 2019
      Scrum Master

      ● Build quality into our team practices by focusing on TDD, scaled and targeted releases, small story sizes, and constant team communication● Partner with Product Management and Product owner to understand business needs and prioritize work to ensure the team was always focused on the most valuable items● Facilitate daily standups, team refinements, retrospectives, and sprint reviews to constantly drive the team toward improvements, reducing team cycle time by 10% and increasing throughput by 15%● Create Monte Carlo simulations to forecast feature delivery timelines and set expectations to product stakeholders ● Collect throughput, cycle time, and predictability to identify and validate team improvements and aid in planning activities● Organize and run multiple Hack Day events to generate new ideas and promote a culture of experimentation and learning Show less

    • BrightEdge

      Jun 2019 - Mar 2020
      Program Manager

    • Federal Reserve Bank of Cleveland

      Jun 2020 - now
      Engineering Manager

  • Licenses & Certifications

    • Certified SAFe® 5 Agilist

      Scaled Agile, Inc.

    • CSM

      Scrum Alliance

    • Pragmatic Marketing Certified - Level One (PMC-I)

      Pragmatic Marketing
      May 2017