Benjamin Barnaby

Experience

• 

  Brookdale Senior Living

  Jan 2010 - Dec 2010

  RA
• 

  Stop and Shop

  Apr 2011 - May 2014

  Night Crew Clerk
• 

  Granite Telecommunications

  Mar 2014 - now

  I am responsible for managing a department of network support technicians and monitoring resources and ensuring they deliver high quality support. I track and support the team in their goals to deliver support within critical and competitive response time SLAs and repair metrics. We monitor and maintain our own network as well as carrier-grade managed services offered to our customer base. I am also responsible for maintaining a positive customer relationship and experience during escalated service incidents/outages and tracking hot issues for our internal network and external customer networks we manage. Show less

  • Program Manager, Strategic Services

    Mar 2022 - now

  • Sr. Product Trainer

    May 2021 - Mar 2022

  • Director Of Network Operations

    May 2019 - May 2021

  • NOC Manager

    Jul 2017 - May 2019

  • Assistant Manager | Repair Escalations

    Apr 2016 - Jul 2017

  • Repair Supervisor

    Jun 2015 - Apr 2016

  • Repair Analyst

    Mar 2014 - Jun 2015