Talk to sales Try for Free
Pete Johnson, MBA, PMP

Pete Johnson, MBA, PMP

Escalation Manager

Followers of Pete Johnson, MBA, PMP430 followers
location of Pete Johnson, MBA, PMPJefferson, Massachusetts, United States

Connect with Pete Johnson, MBA, PMP to Send Message

Connect

Connect with Pete Johnson, MBA, PMP to Send Message

Connect

  • Timeline

  • About me

    Construction and IT project management professional

  • Education

    • Assumption College

      2015 - 2018
      Master of Business Administration (M.B.A.) Accounting and Finance

      MBA with dual concentration in Finance and Accounting.

    • Fairfield University

      1996 - 2000
      Bachelor of Arts (B.A.) American Government and Politics (United States)

  • Experience

    • One Communications

      Feb 2006 - Sept 2009
      Escalation Manager

       Achieved outstanding results working in a fast-paced environment, resolving escalated customer service interruptions. Served as primary POC for customers until completion of service restoration  Completed root cause analyses and implemented process improvements to reduce future interruptions.

    • EarthLink Internet

      Sept 2009 - Dec 2014

      * Pioneered a program from conception through implementation to create a new business unit to reduce Cost of Revenue and improve customer service.* Managed the new business unit of 40+ Engineers & Customer Service Reps.* Developed and implemented process and workflow improvements that optimized efficiency and productivity.* Identified KPI and partnered with IT to develop reports that measured performance and drove strategy.* Integrated and aligned functions across multiple regions.* Communicated challenges, solutions and results to executive leadership. Show less

      • Manager, Service Delivery

        Oct 2012 - Dec 2014

      • Supervisor, Off-Net Solutions

        Sept 2009 - Sept 2012

    • Crown Castle

      Jun 2015 - Mar 2024

      * Regional lead for the Chicago market while also personally managing projects nation-wide* Forecasted revenue recognition and provide weekly progress reports to executive leadership* Led customer meetings including kick-off and weekly status update calls* Managed the activities of internal operations and engineering groups to ensure proper planning, communications and implementation of solutions* Communicated customer requirements to other cross-functional technical teams and project stakeholders to achieve project results* Communicated project status including dependencies to assigned customer in order to set and meet expectations* Performed critical path analysis for projects to calculate, identify and manage aspects of the deployment and mitigate risk Show less

      • Technical Program Manager, System Enablement

        Jan 2022 - Mar 2024

      • Sr Manager, National Program Support

        Jun 2022 - Dec 2022

      • Manager, Project Delivery

        Apr 2020 - Jun 2022

      • Strategic Project Manager

        Jan 2018 - Mar 2020

      • Project Manager

        Jun 2015 - Dec 2017

    • FirstLight Fiber

      Mar 2024 - now
      Manager, PMO

  • Licenses & Certifications

    • Project Management Professional (PMP)

      Project Management Institute
      Oct 2020

  • Volunteer Experience

    • Kennel Assistant

      Issued by Save-A-Dog Shelter, Sudbury MA
      Save-A-Dog Shelter, Sudbury MAAssociated with Pete Johnson, MBA, PMP