Mayank Misra

Experience

• 

  Wayforward telecommuinications

  Jun 2005 - Jul 2006

  RF Drive Test Engineer

  Drive Test(TEMS, AGILENT, NEMO)RF SurveyTX SurveyDrive log files AnalysisAT with Nokia and BSNL teams

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  Kelly

  Jul 2006 - Apr 2007

  Radio Frequency Optimization Engineer

  Cluster Site Optimization EngineerDaily Optimization and CRF raising for KPI AnalysisCustomer(Airtel) interaction on weekly basisMaintaining radio KPIs

• 

  Nokia

  Apr 2007 - Aug 2008

  Radio Frequency Planning Optimization Lead

  Leading team of DTRF Optimization EngineerMaintaining Radio KPI

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  Aircel Limited

  Aug 2008 - Aug 2019

  Leading the activities for network quality maintenanceActive participation in optimization and capacity management of RAN partClose coordination with network functions Planning,Core,Transmission for issue resolutionEnd to end analysis of slow data speed issues and appropriate solution providerProactive Proposal of network capacity improvementPreparation of CTO deck to share the network status and getting the approval for support Daily interaction with OEM for network quality discussionImplementation of CR notes based on the KPI analysisDaily tracking of the customer complaints and monitoring the SLADaily interaction with internal cross functions Sales and CSLeading and tracking the activities related to MRO and DoT compliancesPreparation of decks for management and getting the approvals for requirements for network improvement Circle Site Planning for UP EastDaily Interaction of transmission team for site plan finalizationImplementation of change plan from senior managementPlan finalization and sharing it to vendor for survey

  • Head-Network Quality

    May 2013 - Aug 2019

  • Manager - Radio Frequency Optimization

    Dec 2008 - May 2013

  • Radio Frequency Planner(Corporate Team)

    Aug 2008 - Dec 2008
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  GIN Bazaar

  Sept 2019 - May 2020

  Operations Manager(Corporate Vertical)

  Headed the team to achieve the milestones for corporate customers and successfully added more than 50 logos(including big national brands across the industries like Hospitality, Banking, Education) in the portfolio in a short span of 6 months with recurring business

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  HCL Technologies

  Jun 2020 - Mar 2021

  Account Manager-Offshore

  Managed and Handled the 6 Global accounts during the period.

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  Aeris Communications

  Apr 2021 - Oct 2022

  Global Tech Support

  Managing a product called Ae**rak from technology support point of view. In addition to this, provided Global Tech Support to the connectivity customers and automotive customers.• Lead the product and its team members for IoT solution.• Timely resolution of customer tickets related data connectivity issues at various grounds.• Improve the performance monitoring for 600 carriers across the globe and reduce the device downtime by forcing the IoT devices to an alternate available carrier by pushing OTA and pushing for a fresh location update.• Maintaining the minimum resolution time (MTTR) for all tickets.• Optimizing and minimizing the operational cost at Google Cloud platform.• Syncing with UK sales team, APAC and MEA sales team during periodic connect. Show less

• 

  Procal Technologies, Inc.

  Oct 2022 - now

  Director - Product Management

  Responsibilities include, but not limited to –1. Implementing the organization's vision and mission in overall direction2. Represent the organization to existing and potential clients.3. Handling executive-level company meetings to discuss key issues, strategic goals4. Making proposals for viable features/projects to stakeholders and clients5. Reporting on the status and performance of the company's projects to the key Stakeholders6. Report any matter of significance to the stakeholders and seek confirmation for significant decisions.7. Undertaking the responsibilities assigned by the CEO/CIO/COO/CTO8. Maintaining awareness of competitive landscape, development and standards, and opportunities for expansion9. Interacting with top priority clients on various issues10. Aid executives in making decisions that impact their department’s activities Show less