Isirome James

Experience

• 

  National Water & Sewerage Corporation (NWSC)

  Jan 2014 - now

  NWSC

  Accounts Officer. 5 years & 3 monthsJan 2017 to present. Achievements: Prepared general ledger and monthly journal entries. Prepared bank reconciliation statements on monthly basis. Reviewed General Ledgers at month-end for accuracy, correctness and reasonableness. Reconciled accounts Receivable and Payable on monthly basis. Reviewed and checked the accuracy of finance systems monthly reports and advised for any discrepancies.  Prepared supporting documents for financial statements. Collaborated extensively with auditors during preliminary and year-end audit processes, aligned all financial activity with the regulations of generally accepted accounting principles. Prepared monthly payroll including submission of PAYE and NSSF on monthly basis. Assisted with monthly and quarterly reporting requirements. Prepared yearly budget for both operations and capital expenditure.  Reviewed and processed monthly expense reports processed journals as required. Supervised and participated in revenue collections and arrears reductions. Controlled income and expenditure of the area efficiently. Provided funds clearance for expenses for both office operations and capital expenditures. Monitored inventory for irregularities and ensure efficiency of inventory levels.Customer service Agent/Advisor. (January 2014 to December 2016). 3 YearsAchievements: Trained and supervised over 40 staff, ensuring that they maintain the customer care standards. Increased customer satisfaction levels to over 80%. Analysed, examined and evaluated staff monthly performance.  Participated in the reduction of non-revenue water to 31.2% from 33.7% in FY 2014/2015. Attained employee of the year Award once at customer service operations. Received a one-minute praise from the MD for good customer service.  Explicitly responded to 800+ customers’ calls per day. Attained 100% schedule adherence and time management. Show less