Kim Ngan Ngo

Experience

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  Boomers Parks

  Mar 2020 - Apr 2021

  Cashier Customer Service

  Greeting customers and addressing any issues they have.Maintaining a clean environment in the cafeteria.Keep track of all cash and credit transactions.Inform customers about the company's new products and promotions.Operate cash register.

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  Las Positas College

  Sept 2020 - Mar 2021

  Student Assistant

  Verify and ensure the accuracy of new enrollment students' information.Address students' questions and issues regarding registration.

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  Petch! Pet Care

  Dec 2020 - Jul 2021

  Animal Care Associate

  Maintain a healthy mental and physical condition for pets.Ensure animals have enough physical activity needs.Inform pet parents about their pet's current conditions and any changing in behaviors.Administering medication for pets if needed. Maintaining a clean environment at the owner's home. Keeping their pets stress-free by providing them with emotional needs.Keeping up with pet's feeding schedules, doctors, or check-up/vaccine appointments.

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  PetSmart

  Apr 2021 - Aug 2022

  Pet Care Associate

  Check-in, re-evaluation of pet's conditions, and be aware of any skin disease, fleas, ticks, or physical injury before taking in their pets.Meticulously operated POS system transactions, including credit, cash, exchanges, returns, or refunds, to ensure accurate cash flow.Maintaining a clean, healthy, playful environment in the playroom and in each pet's room.Participate in making balance nutrition meals for pets throughout the day. Taking notes on their daily activities and reporting to the pet's parents as needed.Making reservations and assisting customers' needs.Guiding customers through the company's service and processes they need. Monitor animal behavior and mood based on their body language and interaction with other pets in the playroomInformed customers about store sales, promotions, and signing customers up for loyalty programs. Actively contact the pet's parents through emails, and ensure they have the newest update on their pet's condition. Show less

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  Tri-City Animal Shelter Fremont CA

  Dec 2022 - Jul 2023

  Animal Care Associate

  Check in on different types of animals (rabbits, dogs, cats, hamsters), and ensure they have their appropriate living environment. Taking in stray animals, actively examine their physical appearance, personality, and behavior.Monitor animal reactions in a new environment, rounding with new people, and interacting with other species. Keeping animal entertainment up to their activity level to reduce mental stress and keep up with their exercise. Monitor pet waste to ensure the appropriate amount and type of food for each individual.Informing customers about a pet's personality and behavior to supports their decision to adopt.Counseling customers based on their conditions, and personalities to match them with similar energy level animals. Show less

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  Vetco Clinics

  Aug 2023 - now

  Clinic Receptionist

  Maintaining a clean environment in the store. Greeting customers and checking them in for vaccine appointments using the company's internal programs. Follow up with their pet's information and vaccine schedule using their medical history.Updating pets' newest health conditions and wellness (age, weight, physical appearances, issues, allergies, life quality, behaviors) and/or their vaccine history at other places. Giving out vaccine recommendations individually based on owners' and pets' lifestyles, age, and current health conditions. Introducing customers to the clinic's current promotions on healthcare plans package and products.Inform pet parents about annual tests (heartworm tests) in order to prevent disease in animals.Address customers' concerns about vaccinations, side effects, and over-the-counter medications.Support veterinarian when needed (drawing vaccine out of the vial, updating customer's concern about pet health)Assist customers in scheduling their follow-up appointments. Show less