Kiahni Hughes

Experience

• 

  On Your Mark, Inc

  Feb 2010 - Jun 2014

  Direct Support Professional

  Provided direct assistance to individuals with developmental disabilities in activitiesof daily living, transportation, and medication monitoring.Key Contributions: Implemented individualized service plans to support clients in achieving their goalsand promoting independence. Fostered a safe and supportive environment for clients, ensuring their physical andemotional well-being. Collaborated with interdisciplinary team members to address client needs anddevelop holistic care plans. Maintained accurate documentation of client progress and service delivery inaccordance with agency protocols. Show less

• 

  NYC Department of Education

  Feb 2012 - Jun 2013

  Substitute Paraprofessional

  Provided academic support to students in a 1:1 or small group setting, reinforcinglearning materials and skills.Key Contributions: Adapted teaching strategies and materials to meet the diverse needs of individualstudents. Assisted in the implementation of curriculum and classroom managementstrategies under the direction of classroom teachers. Supported students with disabilities in accessing and participating in educationalactivities. Collaborated with teachers and support staff to implement students & IndividualEducation Plans (IEPs). Show less

• 

  Bowery Residents' Committee

  Nov 2013 - now

  Oversee the management of a 160-bed transitional housing program, ensuringadherence to program guidelines and regulations.Key Contributions: Develop and implement strategic plans to optimize program effectiveness andefficiency. Coordinate with staff to deliver comprehensive services to program participantswithin budgetary constraints. Collect and analyze quarterly data to assess program performance and identifyareas for improvement. Prepare and submit monthly reports to the Department of Homeless Services (DHS)to maintain compliance with contractual obligations. Foster a collaborative and supportive work environment to enhance teamproductivity. Show less Provided support to the Program Director in managing staff and resources foreffective service delivery to the homeless population.Key Contributions: Assisted the Program Director in managing staff, resources, and administrativeprocesses to achieve program objectives. Provided guidance and support to outreach team members to ensure effectiveservice delivery to the homeless population. Facilitated communication between staff members and management to addressprogram challenges and implement solutions. Participated in the development and implementation of outreach strategies toengage with hard-to-reach individuals. Assisted in the monitoring and evaluation of program activities to track progresstowards goals and objectives. Show less Coordinated the planning and execution of outreach programs at Grand CentralTerminal, Metro North, and Long Island Railroad stations.Key Contributions: Managed staffing, training, and development initiatives to ensure the effectivenessof outreach efforts. Cultivated relationships with external stakeholders to enhance collaboration andsupport for outreach activities. Compiled and analyzed monthly and quarterly data reports to track programperformance and inform decision-making. Facilitated communication and coordination between internal teams to streamlineoperations and improve efficiency. Presented findings and updates at meetings with stakeholders to demonstrateprogram impact and address concerns. Show less Collaborated with the Vice President of Homeless Outreach services to assess andmanage homeless outreach operations across 472 NYC Transit subway stations.Key Contributions: Analyzed program-wide data to identify trends, effectiveness, and areas forimprovement. Presented insights and recommendations at weekly stakeholder meetings to drivestrategic decision-making. Managed multiple projects simultaneously, adhering to strict deadlines and budgetconstraints. Provided guidance and support to outreach teams to ensure alignment withprogram goals and objectives. Cultivated relationships with stakeholders to garner support and resources forhomeless outreach initiatives. Show less Provided direct supervision and support to outreach specialists operating within theNY Transit Subway system.Key Contributions: Ensured adherence to program protocols and safety procedures during outreachactivities. Conducted regular performance evaluations and provided constructive feedback toteam members. Coordinated staffing schedules to ensure adequate coverage and efficient servicedelivery. Addressed escalated issues and concerns from team members and externalstakeholders. Show less Delivered comprehensive case management services to 55 chronically homelessclients within the NYC Transit Subway system.Key Contributions: Conducted assessments to identify client needs and develop individualized serviceplans. Facilitated access to housing, healthcare, and other essential resources for clients. Provided ongoing support and advocacy to empower clients in achieving theirgoals. Maintained accurate documentation of client progress and interactions incompliance with agency standards. Show less Delivered comprehensive case management services to 55 chronically homelessclients within the NYC Transit Subway system.Key Contributions: Conducted assessments to identify client needs and develop individualized serviceplans. Facilitated access to housing, healthcare, and other essential resources for clients. Provided ongoing support and advocacy to empower clients in achieving theirgoals. Maintained accurate documentation of client progress and interactions incompliance with agency standards.. CARES/ AWARDS database entries Provide emergency first aid/CPR Assess clients for 9.58 removals and submit candidates to LMSW Related duties as assigned, including voluntary participation in a ‘Client Planning Committee’. Show less Conducted direct outreach, escort, and referral services for homeless individualsencountered within the NYC Transit Subway system.Key Contributions: Built rapport with clients to establish trust and facilitate engagement in services. Conducted needs assessments and connected clients with appropriate resourcesand support services. Provided crisis intervention and de-escalation techniques as needed duringinteractions with clients. Documented outreach encounters and maintained accurate records of clientinteractions. Show less

  • Program Director

    May 2023 - now

  • Assistant Director

    Sept 2022 - May 2023

  • Program Coordinator

    Jan 2022 - Sept 2022

  • Borough Coordinator

    Dec 2019 - Dec 2021

  • Outreach Shift Supervisor

    Dec 2018 - Dec 2019

  • Independent Living Specialist

    Jul 2016 - Dec 2018

  • Clinical Case Manager

    Feb 2015 - Jul 2016

  • Transit Homeless Outreach Specialist

    Nov 2013 - Mar 2015