Experience

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  Mphasis

  May 2003 - Jan 2005

  Associate

  Worked as an associate for emerging credit market – Citi Bank and Diners (APA) Processing queries and resolving customer complaints, updating customer details Handling customer requests and providing information on additional products and services Responsible for accounts receivable for all buckets including bankruptcy

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  Dell technologies

  Mar 2005 - May 2011

  Credit analyst

  Was responsible for Chargeback analysis for the entire Global Fraud team of over 100 headcount including US, Canada, EMEA and APJ Was responsible for the reduction of fraud losses by 56% by implementing the below: o Implementation of filterso Analysis of non fraud chargeback’so Refresher training to the teamo Interacting with vendor banks to crack down on fraud trends Creating and updating filters to effectively funnel potential fraud orders into the work flow tool Maintaining trend setter file which enables scoring accuracy based on trend analysis Publishing Fraud Prevention dashboards to the Senior Leadership Team Analysis of raw data to look for trends, predictive, reporting etc Calculating and publishing the stack report to the team which in turn was used for the maintenance of performance metrics and appraisals Was also a process trainer, built training modules and conducted trainings across BLR,HYD & Casablanca Solely responsible for bottom quartile management and retention Created a cross functional training team for Global Financial Services Conducted Org level Quarterly Business Reviews Been a part of the recruitment team Handled and successfully closed the below projects:o Non worked chargeback – To reduce fraud losseso Career Triangle - intend is to create awareness in the department about the different job openingso Quality Standardization – Intend is to ensure quality is standard across the teams. Won Vice Presidents award for the outstanding performance rendered towards US Fraud Team Organized and hosted GFS events and quarter end business meetings Special Projects: o Global Anti Fraud Tool (GAFT) testingo Non worked Chargebackso Career Triangleo Quality Standardization Show less

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  Low rhyderz

  May 2011 - Dec 2013

  Manager of business development

  Responsible for developing artist profiles of Lucky Ali, Apache Indian & Diana King for the Indian market Successfully organized two India tours Created new property of Music Festivals with various artists Coordinating with venue, sponsors and artists Scheduling Photo shoots and music videos Managing promotional activities Managing artist merchandising Communicating with print and visual media for marketing and promotions Responsible for all social media promotion and activities Creating contests, polls and charts Show less

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  Neilmed pharmaceuticals

  Jun 2015 - Dec 2018

  Played a pivotal part in introducing new business for the whole of South England. I was responsible for setting up the region with extensive involvement in o Organizing meetingso Attending Trade shows o Managing the warehouse stock in FIFO method across Europeo Implementation of applications for time management and planningo Brought in revenue of over £1,00,000 from London, Manchester, Cambridge, Tunbridge Wells, Brighton & Hove and other parts of South England Handling existing wholesale customers from Poland, Hungry, Greece and other parts of Europe Introducing the NeilMed Brand to new markets like the Cystic Fibrosis Fraternity and other health food stores Responsible for planning and organizing work at the warehouse and supervising a team of sales reps. Responsible for inventory management and planning and coordinating with the head office to make sure all stock and shipments are in place Liaise with distributors and pharmacies with regards to sales and any change in the product pricing Optimal use of all inventories with minimal wastage in terms of expired or damaged stocks Show less Completed a successful sampling project in Sydney Australia, by conducting trade shows and organizing meetings with several new doctors to bring in new business Responsible for planning and organizing work at the warehouse and supervising a team of sales reps. Responsible for inventory management and planning and coordinating with the head office to make sure all stock and shipments are in place Liaise with distributors and pharmacies with regards to sales and any change in the product pricing Optimal use of all inventories with minimal wastage in terms of expired or damaged stocks Show less

  • Assistant Team Lead

    Jan 2017 - Dec 2018

  • Business Development Manager

    Jan 2016 - Dec 2016

  • Training and Quality Lead

    Feb 2015 - Dec 2015

  • Sampling Project & New Account Management

    Jun 2015 - Aug 2015
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  Hudson's bay company

  Feb 2019 - May 2022

  Management team lead
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  Saks india

  Oct 2021 - now

  • Manager

    Feb 2022 - now

  • Assistant Manager

    Oct 2021 - May 2022