Experience

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  Ww / weightwatchers

  Nov 2010 - Apr 2017

  Director of it infrastructure & operations
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  Turnitin

  Apr 2011 - Aug 2012

  Account manager

  Manage multiple accounts, ensuring that a high level of customer retention and satisfaction is maintained.Engage with multiple customers daily by reaching out to new clients, and by developing campaigns for maintaining customer loyalty.Implement strategies for retaining customers requesting to terminate or downgrade their accounts.Record changes to customer accounts, update service packages, add accounts, and remove accounts.

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  Confluence

  Sept 2012 - Jun 2014

  Business development manager

  Responsible for all sales activities in assigned accounts or regions.Manage quality and consistency of product and service delivery.Follow up on new leads and referrals resulting from field activity and lead generation sources.Ability to identify net-new business and acquisitionManage account services through quality checks and other follow-up.Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional groups and/or societies.Partaking in marketing events, trade shows, and telemarketing events. Show less

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  Duckduckgo

  Jul 2014 - May 2018

  Conduct market research and identify potential clients.Build and maintain a robust sales pipeline by actively prospecting and generating leads.Collaborate with the marketing team to develop targeted campaigns and outreach initiatives.Engage in consultative selling, understanding client needs, and proposing tailored solutions.Conduct sales presentations and product demonstrations to showcase our software consultancy services.Prepare and negotiate business proposals and contracts to secure new client partnerships.Provide regular reports and updates on sales performance, pipeline status, and market trends.Cultivate strong and lasting relationships with existing clients to drive repeat business and referrals. Show less

  • Senior Business Development Specialist ( Nov 2016 - May 2018)

    Nov 2016 - May 2018

  • Business Development Specialist

    Jul 2014 - Oct 2016
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  Atlas technica

  Jun 2018 - Oct 2021

  Director of product

  Work with the leadership team to define product vision for assigned products and programs.Develop strong relationships with our internal and external customers to understand their specific needs and incorporate their requests as possible into their roadmaps.Perform strategic assessments of opportunities and define plans to capitalize on opportunities.Mentor and coach product managers within the organization.Developing a deep understanding of the problems being addressed, and becoming an expert on pain points and the vision of the program offices.Acting as a servant leader to the team.Continuously assessing team performance across the portfolio to enable proactive action.Delivering exceptional value to our clients and their customers.Ensuring all contractual deliverables are executed accurately and on time.Tracking program financials, including burn rate, ceilings, and P&L.Understanding the ecosystem of clients and their needs to facilitate both lateral and new growth across programs. Show less

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  Magna5

  Nov 2021 - Aug 2023

  Director of product