Experience

• 

  Hong kong communication co. ltd

  Mar 1990 - Jun 1994

  Sales manager
• 

  Jos

  Jan 1994 - Jan 1996

  Retail shop manager
• 

  China mobile hong kong

  Jan 1997 - Jan 2024

  - Lead and manage Customer Service Division (Hotline Centre, Complaint Team, Customer Retention, and Customer Service Support)- Develop digital intelligence system and digital transformation to drive workflow automation - Lead and manage Sales Division (Consumer Sales, Direct Sales, Dealer Sales, E-Commerce, Channel Planning and Device Business)- Develop online channels and design O2O journey to increase digital-sales penetration

  • General Manager, Customer Service Division

    Jan 2020 - Jan 2024

  • Head of Customer Service Division

    Jan 2019 - Jan 2020

  • Head of Sales Division

    Jan 2016 - Jan 2019

  • Assistant General Manager, Consumer Sales

    Jan 2004 - Jan 2016

  • Retail Business Manager

    Jan 1999 - Jan 2004

  • Area Manager

    Jan 1997 - Jan 1999