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Kenneth Lau

Kenneth Lau

Sales Manager

Followers of Kenneth Lau138 followers
location of Kenneth LauHong Kong SAR

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  • Timeline

  • About me

    General Manager, Customer Services at China Mobile Hong Kong

  • Education

    • University of Western Sydney

      -
      Bachelor of Business Administration

  • Experience

    • Hong Kong Communication Co. Ltd

      Mar 1990 - Jun 1994
      Sales Manager

    • JOS

      Jan 1994 - Jan 1996
      Retail Shop Manager

    • China Mobile Hong Kong

      Jan 1997 - Jan 2024

      - Lead and manage Customer Service Division (Hotline Centre, Complaint Team, Customer Retention, and Customer Service Support)- Develop digital intelligence system and digital transformation to drive workflow automation - Lead and manage Sales Division (Consumer Sales, Direct Sales, Dealer Sales, E-Commerce, Channel Planning and Device Business)- Develop online channels and design O2O journey to increase digital-sales penetration

      • General Manager, Customer Service Division

        Jan 2020 - Jan 2024

      • Head of Customer Service Division

        Jan 2019 - Jan 2020

      • Head of Sales Division

        Jan 2016 - Jan 2019

      • Assistant General Manager, Consumer Sales

        Jan 2004 - Jan 2016

      • Retail Business Manager

        Jan 1999 - Jan 2004

      • Area Manager

        Jan 1997 - Jan 1999

  • Licenses & Certifications