Experience

• 

  Quantanite

  Dec 2016 - Jul 2024

  - Overseeing the day-to-day operations of 300+ employees and ensuring they meet performance targets as per the service demand.- Spearheaded GDPR implementation, led ISO 27001 & ISO 9001 standards integration, ensured labor law alignment, and managed employee contracts- Developing and executing long-term strategic plans to achieve business goals and objectives.- Monitoring and reporting on key performance metrics to C-suites.- Conducting market research to identify new business opportunities and potential areas for growth.- Negotiating contracts and agreements with Clients and other stakeholders.- Analyzing financial statements and other financial data to identify areas for cost reduction and revenue growth by developing and managing the annual budget and forecasting future financial needs.- Collaborating with other departments, such as Peoples, Facility, IT, WFM, Procurement & Admin to develop and implement integrated strategies that support overall business objectives.- Developing risk mitigation strategies, established governance frameworks, and ensuring adherence to regulatory requirements- Continuously seeking out opportunities for process improvement and innovation.- Maintaining a high level of customer satisfaction and ensuring that customer complaints are resolved in a timely and satisfactory manner. কম দেখুন - Coordinated all treatment and placement activities, including Quality assurance and Project management while supervising multiple teams of 200+ Senior associates, associates & analysts.- Communicating with International Clients from UK, USA, Australia, China, Sweden on a daliy basis to fulfill the service demand.- Assisted HR department with new hire processing and existing training programs.- Prioritized timely responses to emails, voicemails, and written correspondence.- Coordinating with other departments to ensure seamless workflow and resolution of issues.- Ensuring compliance with company policies and procedures, as well as regulatory requirements.- Collaborating with other team leaders and managers to develop and implement cross-functional initiatives.- Organized strategic level Annual, Quaterly, Monthly & Weekly business reviews. কম দেখুন - Coordinated treatment and placement activities while supervising multiple teams accumulating 50+ Senior associates, associates & analysts.- Mentored employees in aligning with company values and achieving company objectives.Monitored team performance and identified problematic practices to increase customer retention and satisfaction.- Implemented new processes that resulted in continued improvements.- Built strong relationships with clients through a positive attitude and attentive responses.- Coordinated daily/weekly meetings for internal and external groups, interacting with all levels of management.- Established a collaborative service environment to optimize customer support.- Facilitated Senior associate, associate & analyst's training through daily coaching and regular performance appraisals.- Conducted MBRs/WBRs with Customers & MPRs/WPRs with team members. কম দেখুন

  • Manager of Operations

    Jul 2022 - Jul 2024

  • Senior Team Lead, Operations

    Sept 2020 - Jun 2022

  • Team Lead, Operations

    Apr 2019 - Aug 2020

  • Senior Associate, Operations

    Jun 2018 - Apr 2019

  • Associate, Data Processing

    Jul 2017 - Jun 2018

  • Analyst, Data Processing

    Dec 2016 - Jun 2017
• 

  Metricalo

  May 2024 - Oct 2024

  Operations manager

  - Led the setup and daily operations of the Asia team office in Bangladesh, including staffing, budgeting, and facility management.- Developed and implemented operational strategies to enhance efficiency and productivity, aligning with company objectives.Coordinated cross-functional teams to streamline workflows, improving collaboration and communication.- Established policies ensuring compliance with local regulations and company standards.- Monitored KPIs to track progress and identify improvement areas.- Managed vendor relationships and procurement processes.- Provided leadership and mentorship, fostering a high-performance work culture.- Identified growth opportunities in the Bangladesh IT market. কম দেখুন