Experience

• 

  Centro systems

  May 2001 - Jun 2004

  Mobile it analyst

  In my role here I was responsible for the building of Bespoke PC, s to customers requirements with associated software. Installation of computer systems on customer sites. I would also do routine site visits and emergency response. In this role I would also be involved in selling solutions to the customer and also try to gather new business for the company. This was my first role in IT and began as a trainee under the guidance of a colleague and when he left the company i stepped into his position and continued to cover the work load that we shared untill i moved on myself Show less

• 

  Inter software

  Jun 2004 - Dec 2005

  It trainer

  At Inter Software I was a IT Trainer, I was part of a 20 man team roling out the new BacsTell IP system. I would tavel all over the country and would have to complete 2 software installs and 2 training sessions a day, the training sessions could range from 1 person up to 20 people.On the days that I was not out installing i would work from the head office on the helpdesk providing support to the end users.

• 

  Serco solutions

  May 2006 - Nov 2009

  Mobile systems analyst

  My main Role here was desktop support, The customer would put in a request for resource and then I will be sent to the site to provide what ever service that they require, this would mainly be onsite desktop and server support,i spent 18 months in Wales where I was sent for my first assignment and then they would always request for me to return, here I supported up to 1700 user over 15 sites along with 4 other members off staff. I also have to work to strict SLA’s and make sure the users are always updatedI would also take part in large IT projects In My final 6 months in this role i was in charge of a small team on a customer site, we offered on site technical support and i was also incharge of all the back up systems there, Show less

• 

  Interserve

  Dec 2008 - Dec 2017

  Interserve Project Services October 2015 – December 2017 Project Manager - Reporting to Group IT Project Partner Overview:In this role I was part of a project services team delivering multiple site mobilization projects across multiple division, I would cover the full project lifecycle from initiation to closure, I would normally have multiple concurrent projects around 10 -15 projects running at anyone time but sometimes up to 20 at busy periods. currently working to a PRINCE2 Methodology. Duties:• End to end lifecycle Project Management across all business units• Requirements gathering, planning, design and scope• Time and cost estimation• Developing a budget• Responsible for all aspects of budget and resource management• Full Project Documentation including PID, RAID, Highlight Report, • Running multiple projects concurrently regularly 15+ • Stakeholder Management• Providing Mentor to Junior project team members• Liaising with 3rd party providers including Telecoms and cabling contractors for new installs and refurbishments• Chairing weekly meetings with key sponsors, stakeholders, 3rd party suppliers and colleagues to update on project progress• Attend weekly meeting with BT Achievements • Become lead PM on site mobilizations team• Selected to mentor newer member of the project team • Winning team awarded (nominated by my peer’s) Show less I am currently working at a large company called Interserve where I am part of the 2nd line support Team as the lead Engineer for the Construction side of the business Im Based out of the customer site dealing with the customer and managing and training colleagues on that side of the Business.Duties:2nd Line Analyst: - When I started at Interserve as a contractor I worked on the service desk providing 1st line support, After 9 months I secured a permanent position and then after 14 months secured promotion to the 2nd Line team. My Role in 2nd line is to look at the more complicated calls that 1st Line are unable to resolve and provide the end user with updates on the progress, we offer support to over 3000 users working on either windows or Citrix, Citrix is used by a large percentage of our users making it a big part of my role, we are also in charge of all software installations whether that be main stream products or bspoke. I am also involved in project work and have been the lead engineer for the implementation of new sites all around the country, these are small offices based on construction sites and need phone lines and network setups my job I to arrange the whole setup from call logging until go live, we recently implemented a new system using the latest 4G technology and I was a large part of bringing that solution to the business. I do I lot of work with mobile devices phones tablets ect in regards to deployment and configuration Four times a year I am the technical support behind Interserve’s management conferences this includes putting together presentations and running the days proceedings, I am the senior engineer for the construction side of the business based out of a customer site where I manage and train other team members, Show less In this role I am working on IT Helpdesk, It starts with either taking a phone call or receiving emails direct from the end user and trying to solve there issue straight away, I am expected to work to a 80% 1st time fix rate which I continue to meet each week, I am part of a team of 14 people and we support over 2500 users across over 100 sites, 85% of the Sites are remote and run on a Citrix system so have had allot of exposure to this.some of the main software's we use areWin7, Windows XP, Citrix , Office 2003/2007/2010, Exchange 2003, Win VNC, Call logging system Heat, Windows 2003 Server, There are many other B-Spoke software products that we use as well Show less

  • Project Manager

    Oct 2015 - Dec 2017

  • IT 2nd Line Analyst

    Jan 2011 - Oct 2015

  • IT Analyst

    Dec 2008 - Jan 2011
• 

  Ocs group uk

  Feb 2018 - Aug 2018

  Mobilisation technical pco (contract)

  In this role I was working as a Technical Project Coordinator in charge of the day to day running of multiple projects across a number of project managers, I work closely with project managers and sponsor to gather the business requirements, build a plan and manage all the administration on a day to day basis as well as attend sites to implement go live. The projects I worked on ranged from implementing FM site mobilisations, MoJ and Home office projects In order for me to excel in this role it requires excellent communication, organisational and people skills as I am working to bring together internal & external teams, Project Managers and 3rd Party suppliers,Duties:• Produce a full cost profile for the projects and manage them going forward• Work with 3rd Party suppliers to gather quotes and order kit required• Make arrangements for internal PO’s to be raised and gather the required authorization• Work with the 3rd Party I.T supplier to arrange and oversee all equipment configuration and make sure everything is delivered on time• Asset Management of any project equipment / User Information• Site Visits to manage Go Lives of Site Mobilizations • All Project Day to Day Administration such as maintaining plans, tasks, resource and cost• When required I will jump on and help where I can configuring phones and laptops, what ever is need to get the job done Show less

• 

  Jaguar land rover uk

  Aug 2018 - Mar 2020

  I.t property project manager (contract)

  Working for the JLR I.T Property team managing the I.T work streams across larger strategic projects,• Working closely with the estates team, Networks team and 3rd party companies• Delivering I.T infrastructure for large scale manufacturing sites or office locations • Analysis of the business requirements to establish the project scope • Projects documentation creation, governance and reporting • Delivered projects in value from 200k - 3 million• Become the go to PM for projects on tight budgets due to my ability to bring projects in under budget • Working closely with business stakeholders and regular reporting of project progress Show less

• 

  Waterlogic uk & ie

  Oct 2020 - May 2021

  Technical project manager

  This was a short-term contract to come in and pick up a project that was in flight and was not in the best position due to not having a PM Managing it, • I successfully project managed a large business relocation and server Virtualisation• Managed the implementation of all aspects I.T infrastructure• Working with the business to make the end vision a reality while making the transition to the new location as smooth as possible for all the staff

• 

  Deliveroo

  May 2021 - Sept 2022

  Technical program manager

  In my role at Deliveroo I managed the program of UK and international infrastructure projects aligned with new business locations, offices, relocations, also worked as part of large program or works launching new business streams across the globe• Working closely with senior stakeholders and 3rd party suppliers around the globe• Manage telecoms suppliers to successfully install connectivity to new site locations• Creation of projects plans and management of resource and finance • Successfully delivered new reginal offices UK, Dubai, Europe and APAC Region• Successfully delivering projects globally UK, Europe, Dubai , Kuwait, Hong Kong, India• Managed the program for the infrastructure roll out for the Deliveroo Editions (Dark Kitchens) worldwide• Launch of Deliveroo Hop a grocery delivery service worldwide covering all technical aspects of the project • On boarding and creating relationships with 3rd party suppliers • Projects running using an agile methodology Show less

• 

  Insights by kantar

  Nov 2022 - Jan 2024

  Project manager

  Working as part a large-scale Merger and Acquisition in which a section of the business has been sold to a private equity firm, in this role I was covering many streams of work delivering projects globally covering Europe, APAC and India,• Discovery Phase – understanding the current estate to better manage migration• Creation of project plans and management of resources• working with 3rd Party suppliers to manage the creation and Migration to new M365 tenants• Work closely with key stakeholders to communicate project updated and other information• Manage the transfer of all users to the new system ensuring all user data was documented and successfully migrated including application data / emails / share network data• Manage telecoms suppliers to successfully install connectivity to new site locations• Be available for go live to supports all parties to allow for a smooth transition• Manage the roll out of new laptops for day 1 connectivity after the move • working around different time zones was critical due to the international nature of this project Show less

• 

  Jaguar land rover uk

  Jan 2024 - Jul 2024

  Project manager

  I Returned to JLR for a 2nd contract opportunity to help finish of and close some legacy projects, these projects were large manufacturing plants across the midlands• Work closely with Networking teams to sign off I.T infrastructure to BAU• Take projects through final stages of governance for project closure • Delivering as part of a larger program high speed networks via AWS as part of autonomous vehicle roll out

• 

  Rolls-royce

  Sept 2024 - now

  Maximo project manager

  Working as part of the Projects team delivering Maximo projects for Rolls Royce• Managed day-to-day operations of Maximo projects for Civil engineering at Rolls-Royce.• Implemented project timelines, budgets, and resources to ensure successful project delivery.• Led cross-functional teams to enable smooth implementation of projects