Experience

• 

  National bank of greece

  Jul 2006 - Sept 2006

  Loan officer assistant (intrernship)

  •Evaluated and created consumer loan application and also proposed loan arrangements where i saw fit•Created new bank accounts, applied for the authorization of debit and credit cards

• 

  B d.o.y excise tax ofiice

  Jul 2008 - Sept 2008

  Tax preparer assistant (internship)

  • Reviewed income statement forms, created new customer’s data base on the tax system• Contributed in the preparation of tax returns to individuals

• 

  Vodafone greece

  Aug 2012 - Nov 2012

  Customer service advisor

  •Collected, controlled and verified invoices•Successfully coordinated and leaded the student identity card project with the collaboration of a diverse staff team•Contributed to the customer assistance procedure

• 

  Tui hellas

  May 2014 - Oct 2014

  Operations executive

  In charge of collecting, evaluating and responding to customers feedbackEntry level cost and contract controlPrepared the settlement sheets on a weekly basis and handled invoicesManaged the operation daily and processed bookingsParticipated in the TUIDEA project with the concept of the electronical postcard application

• 

  Tui hellas

  Apr 2015 - Nov 2015

  Operations executive

  In charge of the evaluation of the excursions through quastionaires using quantitative and qualitative methodsHandling invoices and preparing settlement sheets for the Reps of all tour operatorsManaging the daily operation process of the excursionsInput of contracts, prices and booking into the system Preparation of sales reports at the end of each monthActively participated in the training concerning the ipad sale interface in cooperation with the IT Department

• 

  Tui

  Apr 2016 - Nov 2016

  Operations executive

  In charge of the excursion's evaluation through quastionaires and representation of the results through pivot tables and graphsPreparation of sales reports at the end of each month providing feedback to the Sales and Marketing Department as well as to my Operational ManagerIn charge of preparing settlement sheets for the Reps of all tour operators on a weekly basisManaged the daily operation, handled bookings and contributed to the yielding process Cost control regarding excursions, buses, suppliers, escorts and guides, updating the commercial file for excursions and extraction of profitability results Assisted on the demonstration of the OSP (one service point) platform to the representatives in order to manage their everyday tasks and their accounts on their ownSuccessfully completed the <<Safety in your workplace>>,<<Anti-Bribery and Corruption>>,<<Confidently Managing Illness and the Role you play>> and <<Customer&Employee Health&Safety>> educationSuccesfully completed my one day job shadowing at the Accounts department, where I mostly came in touch with the daily accounts balancing procedure and the credit card valuation process Show less

• 

  Tui

  Jan 2017 - now

  Working successfully on different work streams, portraying flexibility and adjustability on an array of tasks including functions, such as accommodation or flight change, refund credit notes and stamping.• I am moreover responsible for keeping the incident tracker up to date and to integrate any changes delivered from the business into the tracker, so that figures feedback accurately.• During this secondment I have also worked with the 3PF team for a period of time, updating their spreadsheet and keeping it as tidy as possible.• I have also trained members from yield team in Palma, as well as colleagues from Lakes and mountains, over HC processes, walking them through the system work and the thought process behind actions taken. • I have furthermore been assigned, as a go to person, for TNR amendments and units sitting in our areas, allowing me that way to work together with the relevant team in the UK, as part of my development.• I have moreover participated in calls regarding Atlantica units , familiarizing with all the relevant stakeholders , cultivating that way my relationship with them, as part of my development, due to my transition on taking over the yielding of Atlantica units in Greece and Cyprus. Show less • Negotiate with key suppliers and groups over stop sales, releases, bed stock optimization opportunities and over bookings, in order to contribute to the maximization of occupancies and reach of the load factor target• Making sure that commitment is fully utilized and that any occurring shortfalls are covered, whilst keeping audit logs up to date for group units such as Louis hotels, where I was the point of contact in units across Greece.• Liaising with trading, product, bed team and purchasing into forming a proactive strategy and minimize any possibly negative commercial impact via our PTP calls. • Actively involved with continuous improvement, where I have initiated and implemented an improvement over the process of Ad Hoc Eta requests bringing together different aspects of the business like trading, holiday change and Swansea team, which resulted into refining the current process by removing time waste.• Added to the aforementioned I have cascaded to the yield team in Crete via workshops I organized, basic thought process elements of CI, which I had acquired through my yellow belt training, encouraging them also to propose changes and be involved into the overall process, whilst at the same time mediating calls over improvements in yield processes between Crete and Palma team. • I have further contributed to the profitability of the business through overseas amends and facilitation of hotel Show less

  • Yield Process Manager

    Sept 2021 - now

  • Yield Executive

    Jul 2021 - now

  • Holiday Change Executive-Secondment

    Feb 2021 - Jul 2021

  • Yield Executive

    Jan 2017 - Feb 2021