Experience

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  Languageline solutions

  Jan 2007 - Jan 2007

  Spanish interpreter
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  Data support services, llc

  Mar 2011 - Apr 2012

  Customer service clerk
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  Hp

  Jan 2013 - Jan 2014

  Technical support specialist
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  Copa airlines

  Jan 2014 - Jan 2015

  Passenger service agent
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  Philips

  Apr 2015 - now

  -Trained on Imaging Systems modalities (DXR, iXR, MR, CT/AMI, & US) - Review information provided when there is an allegation of malfunction/defect or problem with the field performance of medical devices (Diagnostic X-Ray, Magnetic Resonance, Ultrasound, Interventional X-Ray and Computed Tomography).- Ensure compliance with the Quality Management System, in accordance with company policies, applicable with worldwide regulations and standards.-To do an assessment of hazard or harm using the information contained within the record. This is to determine if this issue has harmed a patient or user or if it is likely to cause or contribute to death or serious injury to a patient or user if it recurs. -Interface with FSEs, RSE and Frontline to obtain updates to ensure a complete quality service record Review in all IS + CM work-orders.- Deploy a program for conducting quality audits of Service functions and sites to ensure compliance with regulations and standards, identify and implement improvement opportunities within the organization.- Execute procedures for implementing CAPAs and Complaints/Feedback and for monitoring their effectiveness.- Verify and validate as appropriate the accuracy and completeness of reliability, safety, security, risk and hazard management processes throughout the lifecycle of Service products/solutions ensuring all necessary documents/records are maintained throughout the lifecycle. Show less

  • Training and Development Manager

    Nov 2021 - now

  • Quality Assurance Analyst

    Apr 2015 - Nov 2021