Experience

• 

  Prasanna purple mobility solutions pvt. ltd.

  Jun 2014 - Mar 2015

  Maintenance supervisor

  Leading Team of 25 Technicians. Guiding & Assisting workers and coworkers, Planning & Scheduling work, work management, Resource Planning, Schedule Inspection, Maintaining Vehicle on daily & decadly basis.

• 

  Rajpal toyota pvt. ltd.

  Mar 2015 - Apr 2016

  Job controller

  • Addressed customer service inquiries in a timely manner.• Achieved customer satisfaction rating of 95% within 3months while taking care of customer needs.• Managed a high-volume workload within a deadline driven environment.• Leaded a team of 30 technicians to provide efficient service.• Provided assistance with the insurance claims to customers.• Assisted technicians to achieve Kaizen goals and certificate.• Maintain records and reports as necessary.

• 

  Spareshub

  Apr 2016 - Jan 2019

  Senior operations manager

  Auto spare parts handling and supply chain. Dealing with B to B , B to C customers and handling technical queries of spare parts and supply chain management.

• 

  Gala retail services

  Mar 2019 - Feb 2021

  Operations manager

  • Advised and assisted customers with finding alternate merchandise to meet their needs.• Analysed and processed product returns and handle customer complaints.• Managed customer transactions.• Trained and developed new sales associates.• Inventory management and reordering.• Account Management for the Business.

• 

  Currys plc

  Feb 2021 - now

  • Recognizing and reaching out to clients for businesses development.• Introducing products and services.• Creating and assessing a business marketing strategy.• Developing competitive pricing strategies.• Following through with customer to ensure satisfaction.• Creating collateral to distribute presentations, sales model and forecasting.• Developing sales quotations, pro-forma Invoice, Invoice.• Implementing CRM for data analysing and sales processing.• Recording customer interactions in lead tracking and customer issue tracking systems. Show less

  • Operation & Sales Manager

    Feb 2022 - now

  • B2B Manager

    Feb 2021 - Feb 2022