Experience

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  Media all agency s.r.l. – super casa magazine

  Sept 2005 - Dec 2005

  Account manager

  • Establishing business meetings with potential clients and selling advertising space in interior design magazine• Showing remarcable sales & negocition abilities by selling more than 80 % of the magazine’s advertising space in the first month of its appearance • Providing consultancy in ad design and position in the magazine • Managing each client’s account starting with the preparation of the financial proposal, contract signature, follow-up on the payments and increasing the ARPU Show less

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  Tikshoov contact center romania

  Jan 2006 - May 2012

  • Set-up and management of all the contact center projects developed within the company: Customer Service, Collection and Sales projects in the following areas of activity: telecommunication, television, financial, health• Remarkable results in the set-up and management of the Customer Service and Collection contact centers developed for the client DTH Television (Owner of Boom TV brand) • Lead, develop, manage and motivate a team of Project Managers, Team Leaders and Shift Leaders, specialists in IT & C, Business Analysis & Reporting, Workforce Management and Quality Assurance• Starting with November 1, 2009 – responsible for the Sales & Marketing of company – by promoting the company’s services to different events and in specific magazines, finding new B2B clients and negotiating the contracts with them, developing the offers and establishing the price quotations • Management of the IT & C Department, including the reporting division in order to ensure the customer with the highest technical service level and on-going control over the project’s progress;• Balancing cost/ productivity efficiency with outstanding results, quality of service and customer satisfaction;• Improved significantly the business relations of the company with its customers through superior customer service, effective and prompt communication, pro-activeness and valuable business feedback• Achievement of high/top contact center key performance indicators through performance management & performance driven culture that ensured accountability and personal responsibility at all hierarchical levels • Negotiating the contracts with all the company’s suppliers on a timely basis in order to reduce the cost and where necessary, improve the Service Level Agreement. Show less • Set-up and management of all the contact center projects developed within the company: Customer Service, Collection and Sales projects in the following areas of activity: telecommunication, television, financial, health.• Builder and leader of each project’s team, evaluating performance of the team members, mentoring them on on-going basis and helping them developing themselves as individuals and project’s assets. • Recruiting for almost all the positions in the company including hr manager, team managers, shift leaders, reporting analyst, customer service representatives, collection officers, sales representatives.• Preparing training plans for customer service, collection and sales and also holding part of the training sessions or even the whole training• Evaluate the contact center activity by preparing and analyzing the reports for each project on daily, weekly and monthly basis Show less

  • General Manager

    Sept 2011 - May 2012

  • Operations Manager

    May 2007 - Sept 2011

  • Project Manager

    Jan 2006 - May 2007
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  Oracle

  Feb 2011 - Dec 2020

  • Director, Global Renewal Sales & Site Leader

    Sept 2019 - Dec 2020

  • Director of Global Business Development & Site Leader

    Jan 2018 - Sept 2019

  • Senior Manager, Global Business Development & Site leader

    Dec 2016 - Sept 2019

  • Senior Manager, EMEA Customer Services & Operations

    Feb 2011 - Dec 2016
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  Self-employed

  Nov 2020 - now

  Leadership & transformational coach

  - Founder & Managing partner of IM Ready Leadership Community, focused on the development of people managers through an integrative and multimodal approach, combining concepts from psychology with coaching and neurolinguistic programming.- Coaching local & global leaders from L&D, HR, Sales, Customer experience, Finance,Recruitment, Operations.- Member of Growthspace, supporting high potential employees from technology companiesall over the world through coaching

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  Im ready.ro

  Oct 2022 - now

  Founder & managing partner

  Our approach is integrative and multimodal, combining concepts from psychology with coaching and neuro-linguistic programming.IM Ready was born out of a desire to support: - managers at the beginning of their careers- managers in their first years of management- managers who want to develop and complement their already accumulated experience with a scientific basis applied in practice