Experience

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  Grt ship management pvt. ltd

  Jan 1999 - Jan 2000

  Assistant manager sales

  Consolidation of cargo for Less than Container Load (LCL cargo) & Full container Load (FCL) business for Europe Region such as Hamburg, Thames port, Antwerp, Rotterdam, Felixstowe, London. Worked with Leading Custom House Agents (CHA’s) such as Seaking, Ajij Lali, Link’s Int’l, Accord Freight Lines. Effective utilization of space inside 20’, 40’ 40’ ft HC container for maximum profits. Co-coordinating / communicating with the destination agents to ensure consignee gets the delivery of the cargo at the destination on time.AchievementsWas promoted to Assistant Manager Sales from Sales Executive within a period of 1year. Show less

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  Descartes global pvt. ltd

  Apr 2000 - Jul 2001

  Publisher

  Published rates for goods being exported/imported in & out of (USA) as per (FMC) Federal Maritime Council guidelines. Achieved daily / weekly / monthly target set for publishing of rates. Conducted quality audits of the work done by other publishers.AchievementsJoined as a Publisher was promoted to a Team Leader. Achieved Quality of 98%

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  P&o nedlloyd logistics

  Aug 2001 - Nov 2004

  Team leader

  Managed team of 20 FTE’s for Export documentation – Processing of Bills of Lading for USA, UK & MESAF (Middle East South Asia & Africa) Region.AchievementsProcess Improvement – From receiving hard copy fax to soft copy – Implementation of Right Fax software to work in paper less environment. Transitioned Export & Import document process form USA to India. Provided training to new joiners. Implemented Maker / Checker Process to maintain quality at 95%.

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  Mol logistics (div. of) mitsui o.s.k. lines (i) pvt. ltd.

  Dec 2004 - Jun 2006

  Assistant manager

  Team of 40 FTE’s + 2 Process Leaders + 2 Quality Auditors – Export & Import documentation – Processing of Bills of Lading for United States ports.AchievementsTransitioned export documentation process from USA to India. Desk utilization of 1.5 FTE’s, Successful sign off on SOP. Transitioned Tariff Calculations process. Improved quality from 75% to 93%. Productivity from 75% to 100%. 100% Utilization of staff by cross training between export & import documentation process.

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  Axa

  Jul 2006 - Aug 2009

  Assistant manager

  • Achieved 110% productivity, 98% quality, and 85% TAT while conducting monthly Product Knowledge Tests (PKTs) for staff and engaging with internal stakeholders• Reduced erroneous payments from £10,000 to £500, standardized processes in three categories (Money In, Money Out, and Servicing), managed a Group Pensions Insurance team of 50 FTEs, and demonstrated expertise in SLA management, performance management, and people management.• Obtained CF1 and FA2 certifications (CII, UK) for managing UK insurance operations. Show less

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  Capita business services

  Sept 2009 - Apr 2014

  Team manager

  • Successfully transitioned the Pensions process from AXA to Capita, effectively managing capacity according to volume forecasts and ensuring SLA and Performance Management goals were met.• Authorized high-value payments, oversaw Life & Pensions Insurance processes with 80 FTEs, facilitated smooth internal client interactions, and managed processes including Money In, Servicing, and Money Out.• Honored with the Best Team Manager Award for exemplary leadership and exceptional team performance Show less

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  Principal financial group

  May 2014 - Mar 2015

  Associate manager

  • Successfully transitioned the Defined Benefit process from the USA to India, achieving business as usual (BAU) within six months and completing Phase 1 in one year. Managed Defined Benefits contracts with a team of 75 FTEs, overseeing SLA and people management.• Implemented a performance management framework, ensured compliance with norms and regulatory requirements, optimized resource utilization through cross-training between batches, and led special and cross-functional projects. Show less

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  Sears holdings india

  Jun 2015 - Jun 2017

  Operations manager

  • Met and exceeded SLAs for NPS, FCR, and AI Agent Intervention in the chat process.• Improved schedule adherence from 60% to 85%, Reduced No Call No Show (NCNS) incidents from 25% to 5%.• Decreased unplanned ad hoc absenteeism from 20% to 3%, Established a Quality Audit Framework, raising quality from 65% to 95%. • Doubled seat utilization from 1.0 to 2.0 FTEs by introducing a morning shift, extending coverage from 8 to 16 hours.

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  Tata consultancy services

  Oct 2017 - Dec 2021

  • Identified, qualified, and executed numerous business opportunities and complex deals across the US, Europe, and LATAM, contributing to a robust sales pipeline, increased revenue, and global business expansion.• Conducted thorough requirements gathering and delivered tailored solutions, ensuring all client needs were met and enhancing satisfaction and loyalty.• Developed and implemented innovative deal structures and financial models, optimizing revenue and profitability, while overseeing the entire deal lifecycle to ensure seamless execution and client satisfaction Show less • Led and managed a high-performing insurance process team, consistently meeting KPIs and SLAs, Ensured compliance with industry standards through robust quality control measures.• Built strong client relationships, addressing concerns promptly and effectively, Implemented process optimizations and automation, reducing operational costs.• Utilized data analytics for informed decision-making and strategic planning, Fostered seamless collaboration with internal teams and onshore/offshore stakeholders. Show less

  • Presales Solutions Architect

    May 2019 - Dec 2021

  • Senior Operations Manager

    Oct 2017 - Apr 2019
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  Wipro

  Dec 2021 - Jun 2023

  Solutions architect presales insurance

  • Collaborated with sales team on proactive and reactive deals, achieving a 20% conversion rate to next selection round.• Devised tailored pricing models aligned with deal/client needs, increasing Gross Margin revenue by 30% to 40%.• Effectively presented proposal solutions to prospective clients during visits.• Developed persuasive collaterals, Points of View (PoVs), and demonstrated thought leadership in Domain and Industry.

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  Coforge

  Jun 2023 - now

  Associate vice president

  • I have successfully proposed solutions for deals totaling approximately $60 million USD in contract value. • I have successfully implemented solutions that demonstrate transformative technology capabilities throughout the entire insurance value chain.• I have actively participated in analyst surveys conducted by prominent firms like Everest, Avasant, and Celent, earning recognition as a Contender within the insurance industry.