Experience

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  Cash converters

  Apr 2001 - Apr 2002

  Receptionist and admin assistant

  I was responsible for daily cashing up, performing various administrative functions, and managing the answering and directing of calls. Additionally, I provided comprehensive assistance to customers by addressing their queries and concerns.

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  Coricraft

  May 2002 - Jun 2014

  I manage the stock acceptance and distribution between the Gauteng Region head office and its various retailers as part of my responsibility. This included meticulously following up on all current Store Chain Transfers (SCTs) by upgrading the system and loading SCTs (Store Chain Transfers) on the system based on distributions and stock requests. Through communication with decorators and showroom managers, I made sure that weekly shop collection schedule adjustments were received on time. I also scheduled truck drivers based on the shop collection schedule, controlling their timetable to guarantee on-time arrival. I was a key player in making sure that the stores carried all the new ranges and that the warehouse had enough inventory to fill backorders. Together with managing all administrative tasks, creating reports for the operations manager, taking inventory, and entering data into the system, I also assumed responsibility for the stock take administration process. In addition, I corrected mistakes, verified stock take on the system (Syspro), and helped the operations manager investigate all variations. Show less I was responsible for delivering customer care services and overseeing order control for three company branches. This involved managing and updating client accounts, including privileged financial information. I diarized orders followed up with confirmation calls and printed daily reports such as payment and delivery reports. Maintaining an important level of customer service was a top priority, and I actively assisted customers by providing information and ensuring that any complaints were addressed and resolved promptly. My role emphasized not only efficient order management but also a strong commitment to customer satisfaction and problem resolution. Show less

  • DISTRIBUTION & STOCK ADMINISTRATOR

    Jan 2008 - Jun 2014

  • ORDER CONTROLLER

    May 2002 - Dec 2007
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  Bakos brothers

  Jul 2014 - Feb 2020

  In this role I was a senior administrator, providing crucial support to management, office staff and sales team. I worked alongside the cost account maintaining costing and buying sheets, data management on pastel evolution creating various documents such as reports and facilitating formal communication for project updates. The position involved supporting the managing director and financial manager daily with various administrative tasks. These tasks included Hr administration, acting as the Ess (Sage Self Service) system administrator, managing medical aid administration tasks, overseeing the pension fund administration, and coordinating staff training through Seesa training. Coordinate and schedule interviews, meetings and appointments for MD and financial manager. Show less My task involved creating purchases on pastel evolution and sending timely emails to the appropriate suppliers. I obtained sales data from Pastel to create replenishment reports, guaranteeing a steady supply of goods at the warehouse and working with the retail manager on analysis. Creating new product codes on Pastel and reporting all cost changes to the finance department were additional responsibilities of mine. I actively followed up on current purchase orders and informed all stores about changes in prices. To make sure that all new products were promptly available in stores, I also kept in good connection with decorators and showroom managers. I reviewed stock reports every week and gave stores recommendations on what was in stock. Collaborating with the warehouse, I ensured smooth handling of all newly received stock. I also proactively contacted suppliers to discuss discounts and other relevant matters. Furthermore, I played a key role in creating buying sheets to evaluate costing and percentage mark-ups Show less

  • Senior Administrator

    Jul 2017 - Feb 2020

  • CO PRODUCTION MANAGER

    Jul 2016 - Jun 2017

  • MERCHANDISE PLANNER

    Jul 2014 - Jun 2016
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  Calgan lounge

  Feb 2021 - Jun 2021

  Customer care administrator

  I served as the primary point of contact in the repairs department resolving problems pertaining to customer orders. I managed communications with major clients such as The Shoprite group and Lewis Chain Stores which equated to just over two hundred branches. Evaluated customer complaints and efficiently scheduling collections and deliveries for repairs or replacements as needed. Interact with accounts team regarding credit notes and refunds. Maintain and update customers’ database.

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  Doors galore (pty) ltd

  Aug 2021 - now

  In my current role, I direct the processing of all orders that come in from all Doors Galore branches. To keep branch managers in the region informed about the status of orders and enquiries, manage the continuous feedback from factory line manager. Respond to requests from branch managers regarding lead times, order status and delivery. Oversee daily management of central order book and individual branch order books and tracking sheets. I also create stock codes for our roller shutter division for all new custom made doors, the codes are created in Sage according to tech sheets received and information is then feed back to branch manager and factory. Show less In my current role, I actively contribute to the planning and organising of production schedules, considering factors like customer demand and resource availability. I work closely with the production and Hr manager to develop and implement strategies aimed at optimizing production processes, improving efficiency. I effectively coordinate and communicate with various departments, including procurement, order controller,stock planner and logistics, maintaining smooth production flow process. I also provide guidance and support to production staff, ensuring they have the necessary resources, tools, and training. I manage employee lists, process monthly payroll sheets, issue payslips, and address payroll queries. Additional HR responsibilities include job description and contract drafting, handling leave applications for blue-collar workers, managing pension fund and loan applications, and providing training for new administrative staff. Aid in the planning of factory events. Administration support to all line managers. Show less

  • Group Order Controller

    Jun 2024 - now

  • Assistant Production Manager

    Aug 2021 - now