Chelsea Knisley, AAC

Experience

• 

  Ohio University

  Sept 2015 - May 2018

  As a peer mentor in the Center for Professional Communication within the College of Business, I assisted students in developing their written and oral communication skills by providing helpful and constructive feedback. Additionally, I helped faculty grade assignments while also helping students write professional business papers or presentations. As an office assistant in the Development office & Business Services office, one of my main responsibilities was to update Concur financial reports by scanning receipts and documents and uploading them to a hard drive. I also collaborated with other faculty in the College of Business to plan events and business meetings with prospective donors to the College of Business as well as plan trips for company visits with current students, faculty and alumni.

  • Peer Consultant

    Aug 2016 - May 2018

  • Office Assistant

    Sept 2015 - Apr 2017
• 

  West Chester Township

  May 2016 - Aug 2016

  Events and Facilities Coordinator

  The Integrated Multimedia & Marketing Department utilizes all of the Township's multimedia and marketing resources to achieve all of the Township's public information, events, and marketing endeavors, including:•Website - WestChesterOH.org & WestChesterDevelopment.com•Social Media - Facebook, Twitter, Vimeo, YouTube•West Chester TV - Public access on Time Warner Cable•Events & Programming •Local media outlets•Advertising•Video Production

• 

  Socius

  May 2017 - Jul 2017

  Consulting Intern

  Socius is a business consulting firm with 30 years of experience leveraging technology to accelerate the growth and profitability of small to midsized businesses from our locations. (http://www.socius1.com/locations/) across the United States. Our services and software solutions improve productivity, streamline business processes, and provide greater insight into your business.As a Gold Certified Microsoft Dynamics Partner, Sage Authorized Partner and SYSPRO Partner, Socius represents the most trusted accounting, enterprise resource planning (ERP), customer relationship management (CRM), business intelligence and collaboration technologies on the market.Specialties Socius specializes in:-Microsoft Dynamics ERP & CRM-NetSuite - Sage 100 & 500 ERP and Sage CRM-SYSPRO - Microsoft SharePoint-Business Intelligence-Custom Development-Cloud Computing Show less

• 

  PNC

  Aug 2018 - now

  • Collaborate with developers, product owners, business analysts, quality engineers and other stakeholders using Agile methodology to develop an application for self-service domestic wire transfers in Online Banking and PNC’s Mobile App• Document and communicate requirements between business and technology teams by writing effective user stories in JIRA with testable acceptance criteria • Partner with experience designers, content writers, and accessibility coaches to ensure that the team’s development meets accessibility standards and guidelines to provide an inclusive and accessible user experience for customers• Lead the crew’s weekly Backlog Refinement and Pre-Refinement sessions to review and refine stories in the backlog with the team’s product owner, developers, quality engineers, and other stakeholders based on business priority and need• Delivered a new and modernized online banking wire transfers experience by writing user stories to migrate the wire transfers capability to PNC’s new online banking platform and transitioning away from legacy technology• Facilitated bi-weekly meetings between developers and the line of business to maintain open communication regarding current projects and tasks• Utilized ServiceNow for demand, change, incident, and transition management for ten retail lending applications • Recorded evidence of IT controls for over 10 applications by completing Operating Level Agreements and providing evidence of various controls to the Technology Risk Management team Show less

  • Business Systems Analyst Senior

    Aug 2019 - now

  • Technology Development Program Associate

    Aug 2018 - Aug 2019