Experience

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  Reliance communication limited. (dakc)navi mumbai

  Mar 2014 - Mar 2015

  Technical support executive
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  Acute informatics pvt. ltd.

  Mar 2016 - Feb 2017

  Technical support engineer

  Deep understanding and knowledge of clients, technology and processes supported within the Service Desk EnvironmentConsistent and customer-focused approach when dealing with all telephone calls related to technical support Assisting clients through connecting them to the right technical support team and escalation of critical issues through call logsAchieved highest standard in service delivery towards all the processes as per service level agreement (SLA) Background Experience with an IT support role supporting a large global user base in the bank.Create id and Unlock account and rest password from Active Directory.Worked on ITIS Tool, BMC Remedy Tool, and Service now Show less

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  Orient technologies pvt. ltd.

  Mar 2017 - Jun 2019

  System administrator

  VIP/Executives/Senior Management Coordinating with Meeting Rooms and extending VIP support for IT and video conference, townhall Management.Provides IT Support to Clients (internal & external/Remotely/Branch-Visits), handled every technical query along with Helpdesk diagnose and troubleshoot hardware and software issues to maintain BAU (Support for L1/L2/L3 as per resource availability). Manage Blackberry/Iphone/Voice technical support. Install, upgrade, support and troubleshoot customized, open source, third-party applications OS like XP/Vista/7/8/10, Linux Ubantu and any other authorized desktop applications. Ensured functionality of all systems throughout departments through frequent evaluations, routine and planned Maintenance executing Repairs & System Upgrades. Assist in data/system backups, archiving and disaster recovery services. Co-coordinating with ISP, Telecommunication vendors for faster Recovery of services. Creation and updating of Users MAIL ID on Mail Exchange Show less

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  Cipla

  Sept 2019 - Dec 2022

  Assistant it manager

  Experience in handling end to end vulnerability remediation tracking process, which includes coordination with different stakeholders. Review POA and UAT result and follow-up with application team for remediation of vulnerabilities· Track and update VAPT dashboard on periodic basis Well versed with exception management process; coordinate with business stakeholders to mark vulnerabilities as exceptions which cannot be remediated due to business reasons.Maintain, upgrade, and implement to the VMWare ESXi infrastructure. Good knowledge of VMware vSphere, Monitor, troubleshoot and capacity planning of vSphere environment. Weekly Patch deployment through SCCM, WSUS for PAN India and Cipla Overseas offices. Installed several hotfixes and patches on windows servers to eliminate vulnerabilities. Develop and maintain packages and task sequences using SCCM Review and create Windows patch updates. Work closely with Information Security to drive down vulnerabilities and identify areas for remediationDocument IT management activities Provide communication to end users on local outages and service degradation, planned down-time activities, and global initiatives which impact to local end users.Performing privilege access review on half yearly basis through Privilege access Management (PAM) tool. Show less

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  Perkinelmer, inc.

  Dec 2022 - Mar 2023

  Patch management engineer
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  Revvity

  May 2023 - now

  Patch management engineer

  Understand the current patch management process for clients and servers and assist in improving the overall patch management process within the organization.Work with IT Security team to identify risks and collaborate with Line of Business (LoB) and server owners to agree on risks and necessary actions.Support Patch Management Service Manager in accessing monthly Microsoft patches and assist in recording decisions made.Collaborate with Security Office and system/service managers to prioritize ad hoc patches released by vendors.Automate patch deployment processes to streamline operations and minimize downtime.Maintain accurate documentation of patch management activities, including patch status, deployment schedules, and compliance reports.Coordinate with stakeholders and other teams to ensure successful project outcomes.Monitor vendor advisories, security bulletins, and patch releases to stay informed about emerging threats and vulnerabilities.Stay current with industry trends, best practices, and regulatory requirements related to patch management and cybersecurity.Create and maintain reports for patch compliance and system audit data.Initiate and lead the review and redesign of processes or procedures in relation to workplace and device services compliance and patch management to deliver improved team productivity and efficiency.Provide technical assistance and guidance across all teams within Service Management as required.Utilize ServiceNow tool to manage tasks, incidents, and SLAs.Manage Mobile Application Management (MAM) and Mobile Device Management (MDM) environment.Configure, implement, and troubleshoot endpoint management using Microsoft Intune. Show less