Experience

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  Passauer neue presse

  Jul 2007 - Sept 2007

  Newspaper editorial office intern
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  Gemeinschaft für studentischen austausch (gfps-cz)

  Mar 2010 - Mar 2012

  Public relations volunteer
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  Www.motornews.sk

  Mar 2010 - Sept 2010

  Editor

  Writing, editing and translations from German and English into Slovak and Czech for news web portal

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  Ibm

  Nov 2010 - Oct 2017

  Client Delivery Manger (CDM) is specialist with extended leadership responsibility at an accounts level, providing given type of service (depending on Service Line within), for a subset of customers, or any other defined area. The day to day leadership of operational delivery for their accounts within End User ServicesReporting directly to the Service Delivery ManagerCustomer facing role and first escalation point for service delivery issues Trainer / knowledge coordinatorCoordinating quality and education team, responsible for the newcomer's training setCoordination of the education programs with other IBM Delivery centers Technical support for German customerAccount specific trainerFocal point for quality and customer satisfaction

  • 1st line manager

    Apr 2016 - Oct 2017

  • Client delivery manager

    May 2015 - Mar 2016

  • Account Delivery Leader

    Jan 2014 - May 2015

  • Quality and Education Lead

    Feb 2012 - Jan 2014

  • Customer service representative

    Nov 2010 - Feb 2012
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  Ibm

  Nov 2019 - Mar 2020

  Quality lead for german speaking customer
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  Kyndryl

  Apr 2022 - Jun 2022

  Quality lead for german speaking customer