Jessica Lancaster

Experience

• 

  Convergys

  Dec 2011 - Aug 2012

  Patient Care Advocate

  Answer phones, explain pharmacy benefits, correct medication orders, override insurance rejections, provide excellent customer service in a timely fashion, assist new employees, etc.

• 

  CVS Health

  Aug 2012 - Jun 2017

  Manage shift supervisors and cashiers, conduct coaching/counseling sessions as needed, track payroll, create merchandise plans, merchandise seasonal items, maintain colleague engagement, hire and train new employees, discuss inventory maintenance with vendors, maintain financial reports, Manage and maintain company and store policy/values, manage cashiers, control inventory, merchandise endcaps, complete planograms, assist with day to day activities, etc. Greet customers, create pharmacy profiles for new patients, entry new scripts and refills into patients profiles and insurance, contact patience insurance companies for plan information, fill patient prescriptions, check out customers purchasing prescriptions, data entry etc. Greet each customer, offer help to customers, assist customers in photo processing, stock shelves, clean the store, answer the phone, check for outdated merchandise, face products, etc.

  • Assistant Store Manager

    Oct 2013 - Jun 2017

  • Shift Supervisor

    Nov 2012 - Oct 2013

  • Pharmacy Technician

    Oct 2012 - Nov 2012

  • Cashier

    Aug 2012 - Oct 2012
• 

  Etrailer

  Jun 2017 - Jan 2019

  Expert Service Representative
• 

  PuroClean of Wentzville

  Jan 2019 - Jan 2021

  Marketing Specialist
• 

  Core & Main

  Jan 2021 - now

  • Credit Manager

    Aug 2022 - now

  • Credit Associate

    Jan 2021 - Sept 2022