Experience

• 

  21st century health management

  Apr 2005 - Dec 2006

  Programmer and web devloper

  VB 6.0 and ASP Programmer, Communicating with client, visiting client place for support and Training.Worked in Laboratory Information System.

• 

  Suvidhaa infoserve pvt. ltd.

  Jan 2007 - Dec 2008

  Software developer

  .NET developer with Oracle 9i Developed software for eServices like Railway Reservation, Bus Reservation, Mobile recharge.

• 

  Allscripts

  Jan 2009 - May 2022

  Managing team of 20+ including 1 associate managerManaging IT department for custom work for US & Canadian hospital clients simultaneously.An Excellent Observation and Troubleshooting SkillsCoordinating with Team, with Project managers, onsite team for new clients and existing clientsRegular one on one with Team. Setting up expectation. Providing constructive feedback to Team member to make him motivated Having Critical communication with team members who are not performing as expectedMotivating team Presenting monthly status to leadershipMaintain service level agreement (SLA) and KPI for all Operational ClientsParticipate in new client meetings, scope defining, Requirement gathering, Budgeting in hoursProviding regular status update to clients with Project SummaryRegular meeting with clients to know current status and asking for feedbackChecking client pulse to plan and forecastParticipating in recruitment process along with recruitment team. Forecasting resource requirementDefining internal processes and monitor continuously to improve when neededForecasting of work for next 60 to 90 daysResource alignment with other managersEncourage team to improve their knowledge Provide basic training on current productGuide and Coach TeamProvide best solution for clients considering Patient Safety, Security using HIPPA Act as a consultant for any upgrade project, help client to do impact analysis and remediation for any upgrade projectSupporting client during Scheduled/Unscheduled downtime, After hours supportProvide on-call support in after hours and weekendIdentifying right resources, with right skillWorked extensively on creating Critical Reports Projects like Pharmacy Reports, Emergency care Report, Compliance and Regulatory ReportManaging Internal Projects like AzureDevOps access and setting up process for ServiceNow ImplementationWorking knowledge on Sunrise modules like Acute Care, Emergency care, Pharmacy, Registration, Enterprise Scheduling Show less Managing team of 20+ including 1 associate managerManaging IT department for custom work for US & Canadian hospital clients simultaneously.An Excellent Observation and Troubleshooting SkillsCoordinating with Team, with Project managers, onsite team for new clients and existing clientsRegular one on one with Team. Setting up expectation. Providing constructive feedback to Team member to make him motivated Having Critical communication with team members who are not performing as expectedMotivating team Presenting monthly status to leadershipMaintain service level agreement (SLA) and KPI for all Operational ClientsParticipate in new client meetings, scope defining, Requirement gathering, Budgeting in hoursProviding regular status update to clients with Project SummaryRegular meeting with clients to know current status and asking for feedbackChecking client pulse to plan and forecastParticipating in recruitment process along with recruitment team. Forecasting resource requirementDefining internal processes and monitor continuously to improve when neededForecasting of work for next 60 to 90 daysResource alignment with other managersEncourage team to improve their knowledge Provide basic training on current productGuide and Coach TeamProvide best solution for clients considering Patient Safety, Security using HIPPA Act as a consultant for any upgrade project, help client to do impact analysis and remediation for any upgrade projectSupporting client during Scheduled/Unscheduled downtime, After hours supportProvide on-call support in after hours and weekendIdentifying right resources, with right skillWorked extensively on creating Critical Reports Projects like Pharmacy Reports, Emergency care Report, Compliance and Regulatory ReportManaging Internal Projects like AzureDevOps access and setting up process for ServiceNow ImplementationWorking knowledge on Sunrise modules like Acute Care, Emergency care, Pharmacy, Registration, Enterprise Scheduling Show less

  • Senior Manager

    Jul 2021 - May 2022

  • Manager

    Apr 2019 - Jul 2021

  • Associate Manager

    Apr 2015 - Mar 2019

  • Expert Systems Analyst

    Apr 2012 - Mar 2015

  • Sr. Product Configuration Consultant

    Nov 2010 - Mar 2012

  • Product Configuration Consultant

    Jan 2009 - Oct 2010
• 

  Altera digital health

  May 2022 - now

  • Associate Manager - Applications

    Dec 2022 - now

  • Senior Manager

    May 2022 - Dec 2022