Arvin - Rai Neerooa

Experience

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  Sun Resorts – Le Touessrok Hotel

  May 2007 - Jul 2007

  Quality Assurance Coordinator

  • Analyse guest complaints and feedbacks and issuing weekly/monthly reports• Input guests feedbacks on software and generate reports weekly and whenever needed• Participate in achieving the ISO 22000:2005 certification• Prepare and perform internal audits• Participate in the induction program for new staff and for the awareness of ISO 22000:2005.

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  Naiade Resorts

  Oct 2007 - Aug 2009

  Quality Assurance and Training officer

  • Planning and coordinating of the pre – opening trainings with the Naiade academy and external training suppliers• Involve in HR pre – opening duties• Development of standard operating procedures • Participate actively in the snagging process• Analyzing the training needs for the staff • Conducting Hotel induction program for new employees• Conducting internal audit according the set standard procedures• Work closely with Executive Chef for the implementation of the HACCP Concept • Analysis of Guest Comments Questionnaire• Acting as the Evening Duty Manager Show less

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  Beachcomber Resorts & Hotels

  Sept 2009 - now

  Promoted in January 2012 as Personnel Officer / Quality & Training Coordinator and act as Assistant Human Resource Manager• Translate Strategic Orientations of the business into HRM operational plans to deliver people solutions aligned to business objectives;• Assist Human Resources Manager in preparing and maintaining the HR Budget• Assist the Human Resource Manager in Employee Management : Recruitment , Career Management, Employee Relations (Trade Union )• Assist the Human Resource Manager and Head of department to implement strategic Human Resource policies • Responsible for follow up of Safety and Health recommendation for the Human Resource department • Responsible for Learning and Development of hotel employees• Responsible for Welfare Administration ( Uniform, Pension, Medical Insurance) • Respond to all HR related enquiries or requests;• Provide advisory services to Managers and employees on people-related matters; • Write and maintain job profiles as per organisation structure;• Analyse HR operational metrics and trends and make recommendations;• Assist the General Manager in restructuring existing department process• Responsible for all social activities of the hotel • Overview the preparation of monthly payroll Show less

  • Human Resources Manager

    Jan 2019 - now

  • Assistant Human Resources Manager

    Jan 2018 - Dec 2018

  • Personnel Officer/ Quality and Training Coordinator

    Jan 2012 - Jan 2018

  • Quality Controller, Training and Development officer

    Sept 2009 - Dec 2011