Nora L.

Experience

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  MetLife

  Feb 1996 - Feb 1998

  Customer Service Representative

  • Responsible to provide accurate and prompt information to insurance holders• Acted as primary contact to guide the customer throughout the process of utilizing their coverage for life and medical services• In charge of creating new business and to maintain existing ones• Handled high volume, inbound and outbound costumer service calls

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  BIC

  Feb 2000 - Feb 2002

  Import-Export Specialist

  • Performed classifications in accordance with Export Regulations & Schedule B/Harmonized Tariff for all Bic Products to be exported• Responsible for the International Trade Compliance organization in ensuring company compliance with export and import laws and regulations• Involved with international trade transactions among Bic Mexico and other Bic branches worldwide • Provided customer service to our internal and external clients regarding customs status, shipment tracking, logistics, etc Show less

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  CASA (Center against Sexual Abuse & Violence)

  Jun 2000 - Jun 2002

  Executive Assistant & Prevention Specialist

  • Executive assistant to the Prevention Institute Director• Managed administrative tasks such billing, payrolls, scheduling, purchasing, document translations,etc• Conducted bilingual (English & Spanish) Drug, Violence and Sexual Abuse Prevention training and workshops for parents and teachers throughout multiple school Districts in the Phoenix Area and delivered research based curriculums to K-8th Students such as Second Step and Talking about touching • Acted as an instrument between kids, CPS and Phoenix Police Department to take action after children depositions related to Sexual abuse or domestic violence Show less

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  Choice Hotels International

  Sept 2002 - Nov 2004

  Property Systems Purchasing Representative

  • Responsible for software, hardware and interface sales, instruments required & designed for national and international franchises• Acted as a liaison between the hotels and Property Support during the opening and installation process and for a time period after training• Assisted Owners and Management with decisions about computer system configuration and offering technical support

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  YouthETC (Youth Evaluation & Treatment Center)

  Jul 2005 - Mar 2007

  Team Leader – Glendale Prevention Team

  • Managed administrative tasks such as School Year Implementation Plans, Prevention online reports, programs marketing tools, educational materials translation,etc• Lead Glendale Prevention Specialist Team• Conducted bilingual (English & Spanish) Violence & Drug Abuse Prevention training and workshops for Parents, Teachers and Community events throughout the Glendale School District• Delivered research based curriculums to K-8th students in the Glendale School District (Curriculums: Project ALERT, Second Step, Keep it Real and Girl Power) Show less

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  Southwest Behavioral & Health Services

  Mar 2014 - Jun 2019

  Promotora Program Coordinator

  100% BILINGUAL (SPANISH/ENGLISH) COMMUNITY HEALTH WORKER EDUCATION • ADULT PEER LEADERSHIP • COMMUNITY DEVELOPMENT , OUTREACH & TRAINING • ∇ PROFESSIONAL EXPERIENCE Promotora Education Coordinator l Southwest Behavioral Health Services. Phoenix, AZ (04/14- current) • Lead the CHW efforts providing outreach, training and education services in order to meet program requirements.• Coordinate community education trainings across Maricopa County to deliver evidence based programs promoting parenting skills and substance abuse prevention.•Collaborate with agencies adapting initiatives in a culturally and linguistically appropriate approach for the Hispanic Spanish speaking population.• Develop and maintain collaborative relationships between community individuals and organizations, schools staff and program participants, ensuring program implementation fidelity.• Develop Promotora training manual .• Recruit, train and lead volunteer adult leadership team to help Coalition’s efforts in preventing Underage Drinking, marijuana and prescription drug use and abuse in youth .• Develop (Spanish) Substance Abuse Prevention trainings and workshops for Parents and Adults in the community.• Assist with coalition’s SPF process, community outreach, community education and training.• Support and assist Coalition with needs assessment, goals and deliverables and data collection.• Co-facilitate research and evidence-based Prevention Program in the community and in school-based environment (Curriculum: FAST and Active Parenting, SafeTALK, RX360 Community and Padres).• Act as liaison between the CHWs, community members and SBH Services as well as other resources, referrals and services in the community.• Record and collect data, surveys and other project miscellaneous documentation. Show less

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  Equality Health

  Jun 2019 - now

  • Community Health Work Director

    Sept 2023 - now

  • Community Health Work Manager

    Jun 2021 - Sept 2023

  • Community Health Worker Supervisor

    Jun 2019 - Jul 2021