Ken Skinner

Experience

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  First Advantage Credco

  Mar 1993 - Nov 2008

  Account Executive

  : Lead generation: Real-time leads, bankruptcy solutions, web-based direct mail campaigns, consumer credit report resale, prime & sub-prime consumer information, fraud products, BarNone television advertising, OFAC/Patriot Act compliance, decision solutions, integration sales through vendor partnerships, dealer management, F&I and referral systems• Prospecting, qualifying, relationship building, presenting, proposing, closing and support • Net new sales, business-to-business, relationship-growth and new products • Cross-selling, up-selling, bundling, pricing, payment negotiation and salvaging • Maintain 42 vendor partnerships, 7 state territory, industry convention attendance • Sales networking, mentoring, conference calls, referrals, salvage and client retention• Cold-calling, web demos, client retention, premium product sales, sell features and benefits Show less

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  My Place Just For Kids

  Nov 2008 - now

  Owner

  Install and maintain security protocols on networkImplement software updatesComputer upgrades, Hardware and Software InstallationSchedule maintenance on computer and networkBuilding Maintain and repair Network and WiFi Networks

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  Page Advantage

  Feb 2009 - May 2009

  National Sales Manager

  We sell Search Engine Optimazation to small and mid size business to increase their ranking with Google, Yahoo and MSN.

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  Productivity Associates, Inc.

  Oct 2013 - Mar 2016

  Help Desk Technician

  Monitor Store IPTV video NetworkProactively contact store when network is not working properlyLog call in Ticketing system to track calls and progress of issueWork with Onsite Technicians and store manager to troubleshoot and resolve issueWork within a team to resolve complex network issuesAnswer inbound calls from Technicians and make notes in the ticket on the resolutions

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  ARS National Services

  Mar 2016 - Jan 2022

  Application Support Technician

  Execute data exchange tasks per established schedule. Monitor automated data exchange jobs and system processes.Identify data exchange errors, work with internal staff and clients to resolve issues.Assist Application Engineers with projects as required.Work on end-user tickets and monitor the team queue.Customer focus and ability to meet the expectations and requirements of end-users and clients.Ability to prioritize and execute tasks within set deadlines in a high performance environment.Strong oral and written communication skills.Create, maintain and document process automation.Using YouTrack and Trackit to communicate with Application DevelopersExperience working in a team-oriented, collaborative environment. Show less