Deborah Scott

Experience

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  Carlson Wagonlit Travel

  Jan 1988 - Jan 2003

  Senior Travel Consultant

  Certified Travel Counsellor that loves to travel and share experiences. A highly skilled counsellor who provided expertise to large corporate clients to ensure every detail was taken care of for the highest level of customer care.* Provide business travel to corporate clients.* Team member for large corporate accounts TransCanada Pipelines and BP Energy.* Provide detail itineraries for Air, accommodations and car rental in accordance with corporate policy.

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  Calgary Board of Education

  Jan 1996 - Jan 1998

  Instructor

  Part-time Instructor in the Travel Consultant Certificate Program for further education and Continuing Education Department.

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  Mount Royal University

  Jan 1998 - Jun 2002

  Instructor, Travel Counselling Program

  Provided adult learners in the Travel Program skills to prepare for Travel Industry through Continuing Education. Travel Program Instructor responsibilities include developing and delivering travel industry knowledge on North American fares, International fares and destination studies and supplier products. Provide and create/revise relevant training materials. Evaluate learners with presentations, assignments and examination and attended scheduled Advisory Board meetings to update course materials and keep program content current and relevant in the travel industry.* Delivering instruction that met the travel program objectives.* Curriculum development and creation of instructional materials and examinations. Show less

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  Alberta Motor Association

  Apr 2009 - Jul 2017

  Contributed to the development and management of the company's Travel Education Department and successfully supported approximately 300 travel professionals province wide. A Learning and Development Consultant with over 14 years in high level of customer service and client relations through many customized training programs face to face and online. * Researched over 3000 Travel Counsellor destination and product specialist courses and created and maintained the data bank which supported learning opportunities and future specialization. * Initiated effective Sales & Service program which generated increased sales targets and promoted many Travel Counsellors to top performers.* Developed and implemented over 500 + training programs to all levels of staff throughout the organization.* Mentored, coached and evaluated Travel Counsellors throughout Alberta.* Created positive internal relations with a variety of AMA brand training programs and joint leadership ventures.* Provided support to external training service providers within Travel industry for their training needs by communicating to front line staff and assisting with any multimedia tools required such as; LCD Projector, Webex, and Learning Management System to track enrolments and reporting.* Improved product knowledge and job performance for Travel Counsellors using needs assessments and identified learning opportunities and provided specific training modules and one-on-one coaching.* Shared in the success of developing and delivering in a timely manner, training programs for 7 new system replacements and implementations, new hire on-boarding, integration of department staff, and multiple customized programs to enhance specific company strategies.* Contributed in first level support for many of the new system replacements and implementations to help new users with inquiries or user issues. Provided appropriate support including developing any documentation or user guide to assist knowledge sharing. Show less Short term position during company redeployment strategy to a Centre Leadership role as Assistant Manager and performed duties and managed North American Sales team. This was a great opportunity to experience the retail agency and day to day tasks and provide knowledge for gaps in training programs. During this brief time I participated in daily stand up meeting and provided coaching opportunities throughout my day. Responsible for monitoring and reporting on Travel Counselors adherence to the "Sales and Service Promise". Contributed to the daily administration functions and duties needed and to ensure high service levels to keep operation running smoothly. Show less

  • Education Facilitator

    Feb 2003 - Jul 2017

  • Assistant Manager

    Apr 2009 - Sept 2009
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  Anderson Vacations Canada

  Jan 2018 - Nov 2020

  • Business Development Manager

    Jan 2018 - Nov 2020

  • Business Development Manager

    Jan 2018 - Nov 2020
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  Change My Life Coaching & Change My Business Coaching

  Mar 2021 - Sept 2021

  Business Development Advisor
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  Anderson Vacations Canada

  Oct 2021 - Mar 2022

  Group Tour Executive
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  Fresh Tracks Canada Inc.

  Mar 2022 - now

  Vacation Advisor