Marcio Alves

Experience

• 

  Portugal Telecom

  Jan 2010 - Jan 2012

  Assistente de Telemarketing

  -Abordagem telefónica ao cliente propondo os produtos mais adequados;-Venda de Produtos em conformidade com os objetivos;-Aumentar o número de produtos ou serviços financeiros subscritos pelo cliente

• 

  VidaMar Hotels & Resorts

  Jun 2013 - Sept 2013

  Hospitality Management Internship

  Management internship working at the Bar/Restaurant and Lounge, Reception/Housekeeping. Worked in a 5 star environment providing a high standard of service. Completed an internal 10 week leadership course which covered 8 key traits every great leader should have.

• 

  Buckland Tout-Saints Hotel & Restaurant

  Feb 2014 - Jan 2015

  Food and Beverage Assistant

  Restaurant service and Bar service.▪ Preparing restaurant for service, serving guests, including hosting, sommellier, planning, preparingtable plans, planning reservations, upselling menu explanations, helping with dietry requests.▪ Laying up restaurant and function rooms,clearing.▪ Preparing bar for service,including setting up bar for dinner functions.▪ Ensuring bar is correctly stocked, handling payment.▪ Helping maintenace of the hotel and housekeeping when needed.▪ Showing around the hotel to the guests, explaining the hotel facilities and the city's attractions. Show less

• 

  Cliveden House Hotel

  Jan 2015 - Nov 2016

  Chef de Rang

  2 Michelin Keys

• 

  MY CAFE LTD

  Jan 2016 - Jan 2017

  Floor Manager
• 

  Lympstone Manor Hotel, Restaurant and Vineyard 1 ⭐️ 2 Michelin Keys

  Jan 2017 - Jan 2018

  Chef de Rang

  Lympstone Manor is a property own By Chef Michael Caines with 1 Michelin Stars.To interact with customers in a way to exceed expectations - encouraging customerfeedback and taking ownership to decide appropriate action. To positively and proactivelycontribute to the success of your team by sharing best practice and adopting a helpful andfriendly approach towards colleagues.• Interact with customers in a professional, friendly and confident manner• To follow Lympstone Manors Order of Service at all times• To keep complaints/issues to a minimal level• All complaints to be referred up the line to the Restaurant manager• To proactively communicate to colleagues and line managers incorporatingcustomer feedback and new ideas for continuous improvement of customerservice• To ensure knowledge of the hotel, clients and services are maintained at alltimes and are promptly offered to all guests and clients to ensure that theirexpectations of their experience are exceeded• To undertake additional responsibility as requested which may involveworking in other areas of the businessStandards, order of service and product knowledgeTo have a complete knowledge of product offering and the Standards & Order of Service,and to deliver the products in a way to maximise sales and customer satisfaction.Key Tasks• To understand and follow Lympstone Manors Standards of Service at all times• To ensure Lympstone Manor Order of Service is met at all times• Show an in-depth knowledge of all menus offered.• To take responsibility for self development, learning new skills which enhanceyour ability within Lympstone Manor• To discuss and agree performance objectives with your line manager,contributing to personal and business success Show less

• 

  Eden Hotel Collection

  Jan 2017 - Jan 2017

  Duty Manager

  Operate in a manner which focuses on teamwork, consistent quality andstandards. Assist with the training of new employees.Monitor staff daily, ensuring that staff deliver the highest standards of customerservice at all times.Ensure staff are presentable and adhering to departmental uniform standards atall times.Ensure that all front of house areas are adequately staffed to ensure customersreceive the highest standard of service.Ensure that all front of house fixtures and fittings are in fully working order andreport any problems immediately.Act as a vital communication link between the General Manager, Food & Beverage Manager andensure accurate and effective communication with all staff regarding departmentalchanges.Have full knowledge of menu items for example –preparation of dishes,ingredients, cooking methods, allergens etc.Be responsible for the ordering & controlling of stock and ensure date rotation isadhered to.Allocate staff breaks in accordance with regulations without leaving thedepartment compromised or short staffed.Recognise and reward staff members when exceptional customer service or workperformance is displayed. Show less

• 

  Belmond La Residencia

  Mar 2018 - Nov 2018

  Chef de Rang

  2 Michelin Keys

• 

  Harbour Hotels Group

  Jan 2019 - Jan 2019

  Assistant Restaurant Manager
• 

  Hand Picked Hotels

  Jan 2019 - Jan 2021

  F&B Operations Supervisor

  Working alongside with the operations Manager to support/Organize the overall operation for the Food and beverage department Two Restaurants, Bar, Functions, Weddings,Conferences .

• 

  The Gleneagles Hotel

  Mar 2019 - Oct 2019

  Head Waiter

  3 Michelin Keys

• 

  Bovey Castle

  Jan 2021 - Jan 2021

  Assistant Manager- Smith's Brasserie

  To be responsible for overseeing the smooth running of all Food and Beverage related to the Smiths Brasserie and throughout the hotel as requested, working closely with all teams to ensure the company standards are constantly maintained.

• 

  The Red Carnation Hotel Collection (Red Carnation Hotels)

  Nov 2021 - Oct 2022

  Assistant Restaurant Manager

  Oversee the functioning and productivity of the F&B department:~Recruiting, interviewing and orienting new staff members;~Monitoring and evaluating staff performance;~Motivating and inspiring staff and facilitating personal growth;~Managing a departmental budget and forecasting budgetary requirements;~Setting strategic long and short-term departmental goals and evaluating outcomes;~Ensuring high levels of productivity are maintained;~Ensuring the highest levels of quality are met;~Communicating job expectations to staff and distributing tasks;~Conducting training for continued skills improvement;~Reduced turnover~Fostering a productive and positive working environment;~Connection and guest satisfaction;~Creation of culinary concepts along with Chef Show less

• 

  Grantley Hall

  Nov 2022 - Oct 2023

  Senior Assistant Manager

  Overlooking Fletchers, Orchard, Norton bar, In Room Dining and Afternoon Tea services-2 michelin Keys

• 

  Ashdown Park Hotel & Country Club

  Oct 2023 - Oct 2024

  Restaurant Manager

  Coordinate All the Anderida Restaurant operations and Room ServiceDeliver superior service and maximize customers satisfactionRespond efficiently and accurately to customer complaintsRegularly review product quality Organize and supervise shiftsAppraise staff performance and provide feedback to improve productivityEnsure compliance with sanitation and safety regulationsManage restaurant’s good image and suggest ways to improve itControl operational costs and identify measures to cut wasteRecommend ways to reach a broader audience (e.g. discounts and social media ads)Train new and current employees on proper customer service practicesImplement policies and protocols that will maintain future restaurant operations Show less

• 

  Sheen Falls Lodge

  Oct 2024 - now

  Assistant Manager

  2 michelin Keys