John Griffin

Experience

• 

  MetroAtlanta Ambulance Service

  Mar 2013 - Nov 2021

  Paramedic-EMT

  John has over 10 years experience working as a EMT-I and Paramedic in the medical field. Obtained my Paramedic February of 2016 with over 6 years experience as a Paramedic and four years experience as an EMT-I. John has worked all his years as a Paramedic in a highly demanding 911 environment serving the residence of Cobb County Georgia.John has the ability to read quickly read into people and situations, while maintaining a clear mind and calm predisposition to effectively influence people, quickly build rapport to diffuse dangerous situations and lead patients and families to a desired safe state. Show less

• 

  VMware

  Jun 2022 - now

  Articulate customer’s long-term and short-term goals and how they connect to the bigger picture of their business — identifying the gaps that need to be resolved and working on a structured engagement plan with the customer. • Understand customer use cases and identify opportunities for prescribing Adoption Guidance and Workshops to further adoption and consumption. • Proactively monitor customer health, identify expansion opportunities, and mitigate renewal risk.• Identify customer’s relevant business challenges while functioning as a trusted advisor for will develop best practices to identify and proactively solve potential process or executional challenges.• Ensure best-in-class execution and recommend improvements in both the customer's and VMWare's operations systems that directly add value.• Collaborate with our Customer Success, Global Support, Education, Professional Services, Development, and Sales teams to drive outcome-focused value to our customers.• Create a Success Plan with objectives/tasks aligned to customer requirements and business objectives.• Deliver technology roadmaps and assessments that provide desired-state and outcome-focused plans.• Provide Solution Guidance and best practices review to identify performance optimization opportunities.• Present Quarterly Business Reviews.• Provide Industry insights and benchmarking to realize cost savings and reduce operational risk.Drive cross functional and unified customer experience using technical, communication, and collaboration skills to help customers achieve full potential through VMware’s technology. • Drive strategic customer outcomes, not just activity, while enabling customers to derive maximum value from their VMware solutions.• Help enterprise customers rapidly and successfully onboard, adopt, and realize business value with harmonized digital and in-person engagements across the customer journey. Show less

  • Technical Adoption Manager

    Sept 2023 - now

  • Customer Success Manager

    Jun 2022 - now