Tarek Y. Khadra

Experience

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  E-Space Group

  Feb 2009 - Dec 2011

  Owner and Manager

  • Provided electronic and computing services for individuals and companies.• Developed websites for academic institutes for posting news, photos and information for students.• Designed web pages for companies that reflected a professional business image online.

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  BLOM BANK s.a.l.

  Jan 2010 - Jan 2011

  Principal Teller

  • Performed cash and non-cash operations with high level of professionalism and standardization.• Supervised & trained other tellers on various operations, and ensured they hit their objectives.• Replenished ATMs as well as managed and audited cash vault.• Interacted with customers and provided information in response to inquiries about services.

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  BLOM BANK s.a.l.

  May 2011 - Jun 2015

  Customer Service Officer

  • Performed customer service operations with high level of professionalism and standardization• Delivered quality service consistently to customers to achieve total customer satisfaction• Opened accounts, applied loans, bank cards, insurance policies, saving programs, e-banking services• Promoted retail products: bank cards, POS machines, saving schemes, insurance programs. • Provided assistance to customers and identifying cross-sell opportunities during customer interaction

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  Société Générale de Banque au Liban SAL

  Jul 2015 - Nov 2021

  Professional Customer Advisor (Relationship Manager)

  Offered consultancy to SMEs and micro-businesses at banking and business levels through:• Offering credit and financing after doing business profile assessment• Financial and business analysis to start-up projects and existing clients• Analysis of existing datasets to derive insights, find solutions, and offer services• Guiding clients in feasibility studies and foreseeing ongoing projects• Conducting site visits to clients and prospects in various sectors• Identifying potential entities considered key market businesses• Preparing files for commercial, subsidized loans, and credit facilities• Following-up unpaid and doubtful loans in coordination with regional management Show less

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  Self-Employed

  Feb 2022 - now

  Data Analyst | Business Developer

  Provides consultation in business development, data analytics by:• Doing SWOT analysis and assessment for customer service, identity, and social media presence• Analyzing and visualizing data to derive insights that help in better decision making• Checking data models and profiles, as well as applying analytics steps and methodology• Enhancing data collection to improve services and set effective plans• Performing competitive analysis related to social media management• Coordinating with employees who contribute in services, data creation, and operations• Preparing data sampling, acquiring clients feedback to reach satisfaction• Delivering presentations and stories with insights, foundations, and recommendations Show less

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  Hulo

  Sept 2023 - now

  Data Manager & Responsible | DPO

  ■ Working for Business Analytics & Research Department within hulo cooperative■ Responsible for collecting, overseeing, organizing, storing, analyzing data & data systems■ Ensuring data management is carried out with utmost security, confidentiality, and GDPR compliance► Data collection and treatment: - Collect, clean, prepare data from Joint Initiatives participants, and activities related - Develop techniques that allow collection of accurate data. Import to DB - Determine data reliability and usability - Organize and classify data according to the cooperative analytics framework - Use KoboToolbox to create forms and collect data during missions - Train colleagues on Kobo forms creation and data collection► Database management - Create data models in postgreSQL, connect DB to PowerBI - Query DB to validate, clean, and prepare data prior to analysis - Set gateways and connections over Power BI service - Configure dataflow in various architecture using keys & SSH tunnels - Create documentations and charts for data models and dataflows - Migrate and aggregate data from spreadsheets - Administer user rights and access permissions within platforms► Data visualization - Extract data from various sources and prepare it for further analysis and visualization - Maintain business analytics platforms up to date - Inform and train users on data protection and on different tools► Data governance and protection: - Create, revise, and enforce the cooperative Data Governance framework including GDPR/CNIL - Review data protection in various projects as DPO - Prepare DPIA documents and revise Non-Disclosure Agreement (NDA) - Complete necessary courses and training in this context - Analyze GDPR compliance of projects with coordinators - Provide advice, training, and awareness to cooperative staff - Revise and analyze data protection related contracts and documents Show less