Michael Paradise

Experience

• 

  Merrill Lynch

  Jun 2012 - Aug 2012

  Intern

  During my time with Merrill Lynch I was able to develop skills dealing with analyzing different forms of investments. I spent most of my time filtering through municipal bonds to pitch to my manager. I also dealt with mutual funds and stocks. I was able to create a solid base of financial skills during this internship.

• 

  Amazon

  Jun 2014 - Aug 2014

  Operations Leadership Intern

  As an Operations Leadership Intern with Amazon, I was able to develop strong people management skills. My responsibilities included placing, managing, and interacting with the workforce, monitoring product flow throughout the fulfillment center, and enhancing aspects of the fulfillment center to improve operations.My final project for this internship dealt with creating and rolling out a mobile check-in system for the "Rainbow Receive" line and making enhancements to the conveyor belts to prevent products from falling and/or jamming the line. Show less

• 

  Deloitte

  Jul 2015 - now

  Connecticut DMV• As the Functional Product Lead/Scrum Master, modernized CT DMV transactions, bringing various services online for the first time using Salesforce: DL/ID Renewals, DL/ID Duplicates, Request for Driving History, Change of Address, Vessel Registration Renewals, Learner's Permit to DL upgrades, and more. • The project consisted of developing a Customer Portal using Salesforce Communities and a Worker Portal using Salesforce Service Cloud• Managed onsite functional team and offshore development team • Responsible for leading the internal and client teams through comprehensive Discovery, Design, and TestingDelaware e-Licensing • As PMO Lead, improved project efficiency and transparency through implementation of new processes, development of Action Item, Decision, and Risk/Issue logs, and modification of the project Work Plan• Managed schedule and status reporting for 255 workshop sessions across 7 weeks • Led Reports and Dashboards development, deployment, and testing• Refined Salesforce Reports and Dashboards skills through the creation of 43 Operational Reports, 8 Dashboards, and 50+ underlying dashboard source reports • Managed the onsite development team for “extra” development efforts • Learned the basics of Salesforce setup, configuration, and functionality • Created an Adoption/Go-Live dashboard for project Go-Live/Post Go-Live adoption and performance monitoring Cyber Acceleration Program• Responsible for compiling and modifying executive level decks for the Global CIO • Facilitated accurate reporting of Project-level and Service Area-level information from over 40 security Projects and 8 Service Areas across the globe• Led a Reporting team consisting of a Business Technology Analyst, Consultant, and Project Delivery Senior Analyst• Responsible for the accurate reporting of project risks and issues, project accomplishments, project deployment statuses, and modifications to schedules Show less Virginia IE/Virginia Child Care Automation• Responsible for the creation, modification, organization, and submission of design documents • Responsible for proposing solutions that meet the functionality and technical needs of enhancement requests from contract modifications• Completed Level of Effort documents with manager(s) and partner to estimate required hours and complexity of tasks• Assisted the Child Care Help Desk Manager to monitor, respond, and resolve local worker tickets/issues • Created release planning documents with the Child Care technical lead to organize the distribution of tasks and required testing and release dates• Maintained release scope sheet documents • Attended weekly Tuesday and Thursday touch-base meetings with the DSS Child Care manager• Conducted QAT testing and Regression testing efforts for enhancement releases• Worked closely with Deloitte technical team to understand, implement, and provide Child Care enhancements, defect fixes, and data requests• Created and managed the Child Care Automation SharePoint site • Transitioned a new Child Care manager onto the team in late 2017• Led more than 5 JAD sessions and participated in more than 10• Worked closely with the Deloitte Child Care team in Connecticut to understand and implement Virginia screens, rules, and functionality in Connecticut • Assisted the MA, SNAP, TANF, and EAP benefit program teams when needed Show less As a Business Technology Analyst (BTA), I worked on the Virginia Integrated Eligibility and Child Care Automation projects in Richmond, VA for the Virginia Department of Social Services (VDSS). As a team, Deloitte worked closely with the Department to create the Virginia Case Management System (VaCMS) and CommonHelp (CH) client portal. The Deloitte team successfully provided application, eligibility, etc. functionality for Child Care (CC), Medicaid (MA), Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), and Energy Assistance (EA). My main role was serving as an analyst with the Child Care team which included 1 Manager, 1 Technical lead, 4 Developers, and myself. I played a key role as the link between the client and the technical team across 3 System Enhancement bundles, which included 8 releases and over 100 requirements spanning across multiple modules including Data Collection, Vendor Management, Authorization Management, Reports, and more.My responsibilities included, but were not limited to, Use Case creation and updates, Interface documentation creation and updates, Quality Assurance Testing (QAT), System Integration Testing (SIT), requirements gathering, and Level of Effort (LOE) document creation. I also worked with the client to approve User Acceptance Testing (UAT) requirements, worked with the client to resolve any system defects/issues, worked with the technical team to understand the release requirements and system defects/issues, worked with other Benefit Program (BP) teams, and updated the Security Matrix for role to screen mappings, role to report mappings, etc. During my time as a BTA, I was able to work on multiple proposals for the states of Colorado, Virginia, Pennsylvania, West Virginia, and Ohio for programs such as Mobile Attendance Tracking, Child Welfare, Integrated Eligibility, and Child Care. Show less

  • Manager

    Jun 2022 - now

  • Senior Consultant

    Aug 2019 - Jun 2022

  • Consultant

    Aug 2017 - Aug 2019

  • Business Technology Analyst

    Jul 2015 - Aug 2017