Ashley Gatlin

Experience

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  TSA

  Jan 2008 - Oct 2012

  Transportation Security Officer

  Implemented security-screening procedures critical to Transportation Security Administration (TSA) objectives, that will serve to protect the traveling public by preventing any deadly or dangerous objects from being transported onto an aircraft by using various screening equipment and technology.Implemented security-screening procedures critical to Transportation Security Administration (TSA) objectives, that will serve to protect the traveling public by preventing any deadly or dangerous objects from being transported onto an aircraft by using various screening equipment and technology.Engaged in continuous critical thinking skills necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches. Maintained focus, awareness and utilize critical thinking skills, while working in a stressful environment, with noise from alarms, machinery and passengers, preserving the professional ability to identify and locate potentially life threatening or mass destructive devices. Ensured the appropriate decisions are made in both in both crisis and routine simulation testing. Show less

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  Best Buy Mobile

  Oct 2012 - May 2018

  Sales Lead/Assistant Manager

  Maintained security of the store during hours of operation, performing opening and closing duties. Ensure the integrity of money management for the store, during my shift. Ensured the registers and safe were counted and maintained the correct amount of money at the opening and closing of the store. Created bank deposits as needed at the end of the night and doing change orders as needed.Actively demonstrated excellent service which drove profitable growth in revenue and margin, while working to achieve store, team, and individual goals.Provided coaching and training to sales consultants and other leadership staff to help improve sales and maintain a positive store moral.Resolved complex customer issues and worked to deliver in all aspects of customer service.Engaged customers’ sales, assisting in the selection of the best products to meet each customer’s wants and needs, while also increasing sales with add-ons. Managed queues for online orders, ensured products were pulled, packaged, and shipped timely. Assorted stock daily to ensure each peg or shelf was always full of product. Accepted multiple shipments weekly and ensured accurate product placement.Executed plan–o-grams, window and table display, and wall designs weekly for sales ads or as plan-o-grams were released. Also redesign displays based on products and store needs. Ensured store display items were fully functioning, clean and displayed properly during each shift.Participated in inventory counts, to identify errors in shipments or issues of shrink. Participated in interviews of new hires and promotions. Assisted in the resolution of staff conflicts with each other, as well as with management. Show less

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  CNS Clothing, LLC

  Jan 2013 - now

  CEO/Designer

  Build the spending budget yearly, staying within the guidelines of the budget, by creating a balance sheet to track purchases and sales. Maintain up to date Indiana tax code for filing federal and state taxes. File State and Federal taxes yearly, and Articles of Incorporations bi-yearly to maintain the Retail Merchant Certification. Design, create patterns and perform all construction for each clothing and accessory. Engage customers in selecting the best product for their wants and needs through custom orders or by recommending existing products.Created a marketing strategy through social media, with business account as well as purchased ads.Utilize Adobe applications, Photoshop, Illustrator and PDF editing, to create designs and edit images for products, the website, and social media pages.Perform research for grants available to women and minority owned businesses. Research fabrics, notions, machines and find the best prices. Research marketing opportunities such as fashion shows, vendor/expo events and ads.Purchase materials, machines, dress forms, mannequins, clothing racks, services and perform all troubleshooting and repairs on equipment including machines and computers. Regulate inventory counts for materials, notions, and products. Design the website and maintain an online presence for the business. Show less

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  Indiana Department of Workforce Development

  May 2013 - now

  Program expert for both the Work Opportunity Tax Credit (WOTC) program and the Rapid Response program. Manage between 6-9 employees, ensuring workloads are completed in accordance with the agendas set in place by the Department of Workforce Development (DWD), Employment and Training Administration (ETA), Department of Labor (DOL) and the Internal Revenue Service (IRS). Review Employment and Training Administration (ETA) and Department of Labor (DOL) guidance regarding both the Rapid Response and WOTC Programs. Also following the Internal Revenue Service (IRS) guidance regarding for WOTC; understanding the rules relating to tax and congressional provisions and relaying said information to my team, employers, and consultants, as well as internal and external partners. Ensure employers are also following the guidelines set forth by DOL when submitting Worker Adjustment and Retraining Notifications (WARN), as well as the ETA, DOL and IRS guidance for WOTC. Send communication throughout the state when a WARN Notice has been filed. This mass communication includes DWD personal, the governor’s office and regional rapid response representatives to activate Rapid Response activities. Also send mass communication to employers and consultants utilizing the WOTC program in Indiana, for all program updates, system changes and updates on processing. Provide quarterly updates to DOL for WARN Notices being filed in Indiana and all Rapid Response activities performed. Submit quarterly reports for WOTC certifications issued and applications received. Ensure all of the quarterly reports are entered accurately to ensure department funding can be issued timely.In May 2020, I applied for a backlog grant for additional funding to enhance our eWOTC system and potentially automate a portion, while eliminating our backlog. September 2020, Indiana was one of 4 states awarded the highest tier of funding ($325,000) to reduce the state’s backlog. Only 12 states were awarded funding. Show less Monitor the administration of the certification process for the Work Opportunity Tax Credit Program per the guidance specified in the Employment and Training Administration (ETA) and Department of Labor (DOL) Handbook and Guidelines by performing quality assurance checks on 10% of all applications processed.Redesigned the state procedural guidance for all target groups, by updating each document, including program changes. Ensure each document provides explicit step by step instructions and screenshots for complete guidance.Train new and existing staff on the verification process for the program and various office functions. Ensure staff is fully capable of processing applications with minimal to zero errors.Provide technical assistance to employers and consultants utilizing the eWOTC website. Ensure employers and consultants understand the program and are registered on the website.Work with the internal IT Team on the eWOTC website to ensure the system is running smoothly, as well as build new features and enhance existing features, making the determination process more efficient.Built a partnership with the Department of Corrections (DOC), to ensure reentry coordinators are presenting the WOTC program during the re-entry orientation, providing the offenders with the WOTC applications, as well assist in completing the applicant and participating agency portions of the application.Created a WOTC PowerPoint presentation specifically for DOC, to utilize during the reentry orientation. Also created a WOTC PowerPoint presentation that can be used to present to internal and external individuals.Submit quarterly DOL reports for certifications issued from the state. Created excel spreadsheets to track the progress of the program and staff, completed monthly and quarterly.Managed 4 to 7 employees, responsible for hiring, preforming disciplinary actions in escalation of termination. Creating and completing job descriptions, work profiles and appraisals. Show less Temporary employee from May 13, 2013 through December 23, 2016.Review Department of Labor (DOL) and Employment and Training Administration (ETA) Handbook, Training and Employment and Guidance Letters, Training and Employment Notices for the WOTC program to successfully process applications without errors.Issue determinations based on the eligibility criteria of the selected target groups on the application. Review application forms for accuracy and timeliness. Access multiple systems to determine applicant's eligibility, using Family and Social Services Administration (FSSA) ICES database to review SNAP/TANF and SSI benefits; Department of Corrections (DOC) offender search and Non-Confidential Indiana Court Cases to verify ex-offenders; HUD Empowerment Zone search and Uplink to verify was wages and unemployment benefits. Submitted verification request for veteran records, vocational rehabilitation, ticket to work and supplemental security income, and other state's benefits.Data entry of WOTC applications, sorting, filing and worked on special projects.Created and completed a piece of the state procedural guidance for the program, for the SNAP/TANF target groups, and Veteran SNAP target group. Show less

  • Program Director (E7) of Workforce Transition

    May 2018 - now

  • Program Director, WOTC Coordinator

    Sept 2016 - May 2018

  • Certification Officer

    May 2013 - Sept 2016
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  Best Buy

  Jun 2021 - now

  Sales Advisor

  Engage customers’ sales, assisting in the selection of the best products to meet each customer’s wants and needs, while also increasing sales with add-ons. Actively demonstrated excellent service which drives profitable growth in revenue and margin, while working to achieve store, team, and individual goals.Resolve complex customer issues and work to deliver in all aspects of customer service.Assort stock daily to ensure each peg or shelf is always full of product and ensured accurate product placement. Show less