Hannes Hakuli

Experience

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  Seven Seas Limited

  May 2009 - Sept 2009

  Intern - IT Service Management

  Supporting the local IT manager by introducing a lean local Change Management process with both local application and infrastructure in scope and processing locally raised incidents and service requests as first level support for end users.

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  Merck Gruppe

  Oct 2009 - now

  Ensuring efficiently running global ERP (SAP and iScala) support processes as Change, Release and Test Manager and their continuous improvement within a validated environment based on corporate requirements and ITIL recommendationsAnalyzing these processes within the different corporate ERP platforms and harmonizing them to increase efficiency as well as to foster integrity and compliancePreparing, coordinating and executing regular and emergency release activities to transport changes through the different ERP environments with SAP Solution Manager (ChaRM)Acting as global contact and providing support in change and release subjects for ERP rollout projects to facilitate smooth go-lives and safe transitions from project to operational phase Show less

  • Digital Product Operations Manager

    Apr 2020 - now

  • Enterprise Information Manager

    Aug 2017 - Apr 2020

  • Application Consultant ERP Service Management

    Jan 2011 - Jul 2017

  • Application Consultant ERP Service Management

    Oct 2010 - Dec 2010

  • Project Consultant - International IT

    Oct 2009 - Sept 2010
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  Merck Pte. Ltd Singapore

  Jan 2011 - Dec 2011

  Application Consultant ERP Service Management

  Foreign assignment as on-site coordinator and primary contact for the global iScala and regional SAP service centre.Yielding stability and efficiency in the global iScala environment by further evolving the Change Management process and introducing fitting Release and Test Management processes.Increasing customer satisfaction and process adherence by training global and local iScala stakeholders in order to obtain less error reports and system inconsistencies