Rich Dion

Experience

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  Echo Bridge Home Entertainment

  Jan 2005 - Jan 2006

  Order Selector

  Regulated inventory, conducted detailed inspections on products, pulled orders and prepared them for shipment.

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  Mayo Clinic Health System

  Jan 2006 - Jan 2009

  Environmental Technician

  I worked as a team and independently disinfecting assigned areas while utilizing time management. I trained new employees in various departments throughout the hospital disinfecting surgical rooms, morgue, autopsy and more. I responded weekly to combative personnel calls as well.

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  General Nutrition Center, Inc

  Jan 2009 - Jan 2010

  Sales Associate

  I learned to utilize sales techniques to sell products while meeting weekly sales goals. I built relationships with customers so they would keep coming back to me for their needs. I opened and closed the store and used a computer/cash register, deposited money to the bank, acted as loss prevention watching for shop lifters and keeping track of a shrink chart.

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  Healthcare Services Group, Inc

  Jan 2010 - Jan 2012

  Account Manager

  Overseeing the maintenance, janitorial, linen and housekeeping departments in a independent/assisted living facility. Some of my responsibilities include scheduling and recruiting new staff, using disciplinary action when needed, regulating inventory, resolving complaints, update MSDS, monthly reports, weekly payroll audit. Setup model apartments, help activities department with setup and tear down for events. Working along the side of the Executive Director with meeting the fire department and state regulations. Making sure the facility is clean and flawless. Acting as the liaison between the facility and HCSG giving me the ability to communicate with diverse personalities while balancing multiple responsibilities. Show less

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  Cole Chrysler Dodge

  Jan 2012 - Jan 2013

  Internet Advisor

  I keep the company website updated daily, take photographs of vehicles, market company vehicles on various websites. Respond to inquires from potential customers through the internet or phone in a timely manner. Meet or exceed monthly goals. As one of the first contacts of the company I provide excellent customer service. Help customers find the right vehicle, check credit reports, negotiate and close while making sure they have a very good experience.

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  SSM Health

  Jan 2013 - Jan 2014

  Environmental Services Manager

  I oversee the main hospital, several other branch clinics and multiple Monroe Clinic buildings, I also oversee the MC EVS staff and contractors which includes one Environmental Services supervisor and forty EVS Worker employees. I'm responsible for an Inn, student dorms and other rental properties. I put together a department annual budget for all of the branch clinics in Illinois and Wisconsin as well as the main hospital. My job is to be a leader and to be an example of the missions and values of the organization. Everyday my departments strive to provide the best customer service and results at all times. Show less

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  Logistics Health Incorporated

  Aug 2015 - Sept 2022

  Administrative Coordinator - OptumServe

  ADMINISTRATIVE COORDINATOR (October 2017 - September 2022)(Admin/User Support) Working as part of the Clinical Operations leadership team & dept. Operational Analyst with troubleshooting, testing, and implementation of process and IT enhancements. Provide resolution of clinician questions and concerns within our call center. Maintain and run departmental and contract-specific reports. Complete monthly data maintenance, reconciliation, and data integrity audits. Monitor phone queues and adjust skillsets accordingly.CLINICAL SUPPORT COORDINATOR (January 2017 - October 2017)I perform extensive reviews of active military and veteran medical documentation and laboratory/diagnostics findings within the scope of their clinical knowledge for the VA. I actively assist in the management and prioritization of active military and veteran medical assessments to help them get their benefits.SHIPPING AND RECEIVING COORDINATOR (August 2015 - January 2017)In the Event Operations Center as DOEHRS Entry, I'd fly out to military bases working closely with the audiology tech entering audiograms into the software. Some of my security responsibilities were, checking ID's and escorting individuals and completing weekly fire, and emergency safety inspections. In the Vaccine Dept. I helped with the storage and distribution of vaccines. In the Data Control/Scanning Dept. I inspected military medical records, checking for errors and wrote the description or title for each document and scan them into files. In the Shipping and Receiving Dept. I responded to request and prepared medical and IT equipment to be shipped to military bases and health care providers. I also personally delivered vaccine and equipment to nearby military bases. I tested and repaired medical equipment. In the IT Dept. I uploaded laptop's while checking that all of the correct equipment is accounted for. In the Data Control Dept. I updated active military medical records with their most recent Flu vaccination. Show less

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  Gibson, Inc.

  Oct 2022 - now

  Guitar Repair Technician

  Guitar Repair Tech / Quality Inspector in the Lacquer Department. Working as part of a team building quality guitars. Inspecting, repairing, finishing guitars.