Edward J. Wilson III

On Air Talent / Show Operator

206 followers

Fairport, New York, United States

Connect with Edward J. Wilson III to Send Message

Connect

Connect with Edward J. Wilson III to Send Message

Connect

Timeline
About me
Technical Support Engineer, Web Designer, Product Development, Customer Service
Education
- New Horizons Computer Learning
  2003 - 2003
  Certification CompTIA A+ 4.0
  Hardware and Software
- New Horizons Computer Learning
  2003 - 2003
  Certification CompTIA Network+ 4.0
- Bellsouth / AT&T
  2000 - 2003
  Telecom Training Telecom Training 4.0
  POTS, ISDN, T1 / T3, Fiber, OC48, 5ESS switch training, Outside plant and field provisioning.
- Lake Technical Center
  1982 - 1984
  2 year Certificate Industrial Electronics 4.0
  Activities and Societies: Learned basics of video and audio production 2400 hours of hands on and classroom training in analog and digital electronics from basic theories to complete circuit design and troubleshooting.
Experience
- WEUS Radio
  Jul 1982 - Jul 1984
  On Air Talent / Show Operator
  8pm - 12 mid shift. Record and playback network news feed. Maintain automated station music equipment. Run studio control board. Maintain transmitter, production, and AP news equipment.
- TAVS Total Audio Visual Services
  Jun 1984 - Jan 1991
  AV Hotel Office Night Manager
  Worked at several hotel and conference center locations in the metro Atlanta area providing a full range of AV services from basic meeting requirements to complete on site productions. Hands on experience with an extensive range of professional video and audio equipment including video projection, staging, lighting, sound reinforcement, remote control systems, cabling, etc...
- Wings Communications
  Jul 1984 - Oct 1984
  Video Engineer
  Designed and implemented mobile production studio facilities using recycled equipment. On location support staff.
- Bellsouth / AT&T
  Jul 2000 - Mar 2003
  Electronic and Digital Technician - NOC
  Remote Maintenance / NOC TechnicianOutside Plant / Digital Field Technician / ProvisioningPOTS, ISDN, T1 / T3, Fiber, OC48, 5ESS switch training,
- Various Staffing Companies in Atlanta
  Nov 2003 - Jan 2005
  Freelance Technician
- Turner Broadcasting
  May 2005 - Aug 2006
  Production Support Specialist
  Internal support help desk position. Primary job role taking calls in phone queue and logging support tickets. high first call resolution.
- One Communications
  Feb 2007 - Oct 2007
  Data Provisioning Supervisor
  Managed 10 direct reports in the telecom data provisioning.
- Fujifilm e-Systems, Inc.
  Jun 2008 - Jan 2009
  Technical Support
  remote support of entire walmart photo center and photo kiosk data network.
- Paychex
  May 2009 - Mar 2014
  IT Service Desk Specialist
  Internal help desk position in fast paced environment. Primary job role was PC Support via telephone and remote support tools. All calls logged using standard ticketing systems.
- NCE Corporation
  Mar 2014 - now
  Technical Support Engineer, Web Designer, Product Development, Customer Service
  Primary customer support person via phone, email, and multiple web interfaces. Design and maintain company website www.ncedcc.com and ecommerce backend. Designed and implemented knowledge base with 500+ articles, and secure customer contact system now getting over 1,000 hits per day. Maintain web presence on Facebook and Google+. Organize internal data structures and develop archiving / version control systems. Build, implement, and maintain local network server and 10 desktop machines. Attend public and trade shows representing company demonstrating new products and training customers. Represented company on camera in video series of product training done by Trainmasters.tv Show less
Licenses & Certifications
- A+ Hardware and Software
  CompTIA
- Network+
  CompTIA
Honors & Awards
- Awarded to Edward J. Wilson III
  Director's Choice Award Paychex Apr 2013
- Awarded to Edward J. Wilson III
  12 Essential Piece Awards Paychex These are taken straight from my Customer Surveys!