Chrystal Patterson

Experience

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  7-Eleven

  May 2007 - Nov 2014

  Assistant Manager

  Managed shift staff. Marketed and sold products; developed merchandise and promotional displays; maintained stock levels.• Answer customers’ questions about merchandise and advise customers on merchandise selections and discounts.• Itemize and total customer merchandise purchase at checkout counter, using cash register, and accept cash or charge card for merchandise.• Take inventory and examine merchandise to identify items to be reordered or replenished to help grow sales.• Stock shelves, racks, cases, coolers, bins, and tables with new or discounted merchandise.• Clean display cases, shelves, aisles, floors, and all machinery related to customer sales or service required by policy.• Compare merchandise invoice to items actually received to ensure that deliveries are correct and undamaged.• Receive, open, unpack, and stock sales floor merchandise. • Sticker, attach, or change any price tags on merchandise, referring to price list sheets.• Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.• Requisition merchandise from vendors based upon available space, merchandise on hand, customer demand, and advertised specials. Show less

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  QuikTrip

  Nov 2014 - Dec 2016

  Assistant Manager

  • Managed purchasing and supervised staff in high volume stores. Specialized in loss prevention.• Oversee departments concerned with production, pricing, sales, and distribution of products.• Manage staff, preparing work schedules and assigning specific duties.• Enforce policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.• Preform sales floor work, such as greeting and assisting customers, stocking shelves, and taking inventory.• Check and ensure that appropriate changes were made to resolve customers’ problems.• Solicit sales of new or additional services or products boosting sales and ensuring customers are satisfied with their purchases.• Submitting all invoices to corporate office once verified by vendor and store management• Order product to prevent loss in sales while maintaining a clean and customer friendly environment.• Offering assistance to other employees as needed to complete daily tasks in a timely manner.• Resolve customer complaints regarding sales and service.• Advise vendors and distributors on policies and operating procedures to ensure functional effectiveness of business.• Represent company at meetings to promote products to ensure growth for the stores and repeat business from the customers.• Service, clean, and supply restrooms as required by policy.• Gather and empty all trash inside and outside the facility.• Requisition supplies and equipment needed for cleaning and maintenance tasks.• Monitor building security and employee safety by preforming such tasks as maintaining a minimal amount of cash in the point of sales register Show less

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  Charlotte Russe

  Jul 2017 - Dec 2017

  Senior Customer Service Representative

  • Mentor staff, preparing work schedules and assigning specific duties.• Answer customers’ questions about merchandise and advise customers on merchandise selections and discounts.• Check and ensure that appropriate changes were made to resolve customers’ problems.• Initiated and performed shoe inventory to prevent loss in sales while maintaining a clean, newly organized storeroom environment.• Promoted from Customer Service Representative early based on strong work ethic and daily on-time performance. Show less

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  CVS Pharmacy

  May 2018 - May 2020

  Pharmacy Technician

  Promoted to pharmaceutical technician trainee program based on experience in leading retail operations, hard work ethic, dependability, and exceptional customer service orientation. Collect accurate information needed to fill prescriptions & specialty medication refills from customers and health professionals. Initiate and respond to customer requests for prescriptions and over the counter items. Proactively prompt customers about refills, answer concerns, and resolve billing issues including claim adjustments, payment inquiries, or processing questions while providing excellent customer service. Package and label prescriptions. Regularly maximizing production for filling 300 prescriptions a daily. Support complex, deadline driven operations while independently resolving issues in a timely manner. Accept payment for prescriptions and process drug manufacture co-pays, patient co-pays, insurance claims, and discount cards. Assisted team with receiving Mckesson deliveries and special deliveries, organize inventory, and alert pharmacist of any shortages of medicine and supplies. Filled any shift to help Pharmacy stay on time for the following business day. Show less

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  DON BROWN TAX SERVICE INCORPORATED

  May 2020 - now

  Receptionist