Celeste S.

Experience

• 

  Kohl's

  May 2018 - Oct 2018

  Retail Sales Associate

  During my employment at Kohl's my responsibilities consisted of greeting the customers as they entered the store and answered any questions they had. During check out, I explained the days promotions and offered the opportunity for a Kohl's credit card. Communication was done through our headsets and I would organize the clothing racks and returned the hangers and clothing sensors to the back room at the end of the day.

• 

  Bath & Body Works

  Oct 2018 - Oct 2019

  Sales Associate

  Assisted with merchandise placement, restocking shelves, customer service, and ringing up customers at the register using a Point of Sale System. Assisted customers with any questions and provided them with the day’s promotions.

• 

  Forever 21

  Jun 2021 - Dec 2021

  Brand Ambassador

  Assist customers at the registers using a POS system. At the register, I will also re-sensor the returned items and put them on the "go-back" clothing racks. Occasionally, I will tidy up the registers to make sure they are clean and orderly. When working on the sales floor I gather the "go-backs" from the fitting rooms and place the clothing items in their designated spots. Also, I clean up the clothing areas to make sure they are organized and pleasing to the customer's eyes. While on the floor, I also practice Loss Prevention tactics that employees learn to assist the store. When in back stock, I process new shipments while also working on markdowns and putting sensors on the items. Knowledge of "click and collect" shipments that are sent to the store for customer pickups. Show less

• 

  The Management Trust

  Jan 2022 - Jul 2023

  Customer Experience Specialist

  -Return homeowner voicemails in a timely manner.-Handle a heavy volume of incoming calls from both homeowners and escrow.-Maintain call quality and productivity while ensuring a positive and analytical approach.-Transfer homeowners to the correct department if further assistance is needed. - Conduct research for the requested information using our software, Vantaca.- Correctly log on Vantaca the correspondence between homeowners/escrow including telephone and written communication- Review homeowner accounts and process adjustments if need be.-Research missing or misapplied payments and reapply them to correct account.-Update address changes and contact information in our software.-Assist homeowners with online account access, resetting passwords, online payments, and billing questions.-Deliver an exceptional customer experience to each homeowner. Show less

• 

  Corona-Norco Unified School District

  Jul 2023 - now

  • Perform technical clerical responsibilities related to assigned function such as compiling information from a variety of sources.• Prepare complex reports as required by District, County, State or federal regulations.• Receive and screen telephone calls and visitors; coordinate schedules and communicate with others regarding meetings and appointments; direct inquiries and visitors to the proper person or office.• Provide technical information concerning policies and procedures of program or office according to established guidelines.• Prepare, format, type, proofread and duplicate memos, records, reports or related materials.• Create job postings for Classified Subs and screen the applications received; send onboarding documents to the qualified applicants and schedule orientation.• Hold orientation and go over the necessary paperwork and information for the new hires.• Work with Certificated team on staffing recruitment and screen applicants.• Assist Athletics department with the hiring and clearing process for coaches.• Operate a computer to input, output, update and access a variety of records and information; generate records, reports, lists and summaries.• Develop and maintain a variety of logs, records and files related to the office; compileinformation and prepare summaries and reports; compile and tabulate statistical data. Show less

  • Executive Assistant

    Jul 2024 - now

  • Human Resources Office Assistant III

    Jul 2023 - Jul 2024