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Uddhav Patil

Uddhav Patil

Customer Support Engineer

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location of Uddhav PatilThane, Maharashtra, India

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  • Timeline

  • About me

    VIP Support Operations

  • Education

    • Ellim

      2007 - 2009
      BSC - IT Information Technology first Class

  • Experience

    • Allied Digital Services Limited

      Jan 2011 - Nov 2014
      Customer Support Engineer

      Worked as a Network Engineer on the project of Hindujg Group (IMCL) from 10th DEC 2013 to 23rd NOV 2014. Monitoring of LAN ond WAN through utilities like what's up gold, Nagios. Monitoring the doily issues related to switches & replaced them as required. Configuring & Monitoring of Fortinet firewall 240D & 80 C on local & branch locations Maintaining the Daily Report of Network Analysis. Handling the daily basis calls related to Network issues. Worked as a Network Engineer on the project of Reliance Industries LTD from 25thNOV 2013 to 9th DEC 2013. Maintaining the Daily Report of Network Analysis (Network Downtime, Network utilization, Trace Route report of the business URL of RIL, Core switch session outputs). Show less

    • Reliance Industries Limited

      Apr 2016 - now
      Technical Support Engineer

      VIP IT SUupport & Team Lead - Quess Corp- Client ( Reliance Industries Limited ). (Ngvi Mumbai ) April 2016- Current Provide IT support to VIP Users timely & effectively ensuring high ievels of customer satisfaction. Conduct Team meetings, provide coaching & training to enhance iechnical skills & foster a collaborative team environment. Developed & Maintained documentation for common issues & solutions, contributing to the knowledge base & enabling efficient problem Resolution. Collaborate with other IT leanms to ensure seamless integration of support processes & quick resolution of escalated issues. Enrol the Devices with Microsoft Intune, JAMF ( MAC,windows, Android ). Show less

  • Licenses & Certifications