Ian Pearson

Experience

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  Royal Corps of Signals

  Jun 1982 - Oct 2000

  Radio Telegraphist

  Served a 2 year apprenticeship at Army Apprentice College Harrogate, before passing out as a Class 3 Radio Telegraphist, managed to progress through the ranks, becoming a Sergeant and class 1 RTG, before leaving in August 2000, served in theatres, such as Iraq, Bosnia, The Falklands, Kosovo, Germany and Northern Ireland

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  Cable & Wireless Communications

  Oct 2000 - Oct 2006

  This role included the management of eight teams ATM / Data Management Reports / IPSA / Validation/ Integration / Stores / Hotstaging and Testing. My responsibilities were to ensure the smooth running of the Data department, ensuring that processes were followed correctly, quality and efficiencies were adhered to and the day to day management of 38 x engineers and 3 x team leaders, whilst having to maintain and improve current standards and procedures. Day to day management of relationships with several other provisioning heads and their departments to ensure quality and throughput across the organisation was aligned and within process Show less Headed up provisioning for C&W Service Delivery, responsible for up to 50 engineers working from 4 offices nationwide. My main role was to monitor the provisioning activities through the various teams, which consisted of 2 x planning teams and 2 x transmission teams. Maintain the welfare of the staff make sure all aspects of health and safety were adhered to also responsible for the day to day running of locations / Network capacity management / Forecast management / throughput reports and disciplinary procedures. Show less Working as a Team Leader for a small but busy planning team (7 staff) that were responsible for the capacity management of the Network, management of 3rd party Communication Providers, as well as the planning of customer circuits across the Network and the design and upkeep of customer design documents. Key responsibilities were the day to day running of the team, quality, throughput, discipline, health and safety and welfare of the team, as well as engaging and forming / managing relationships with other provisioning departments to ensure smooth handoffs and capacity management Show less

  • Head of Data & Voice

    Feb 2006 - Oct 2006

  • Head of Plan Order & Build

    Jun 2005 - Feb 2006

  • Planning Team Leader

    Oct 2003 - Jun 2005

  • Planning Engineer

    Oct 2000 - Oct 2003
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  Teligence Limited

  Oct 2006 - Oct 2007

  Programme Manager

  Employed as a programme manager on a failing account which had very little processes, was haemorrhaging money, had a demoralised workforce, (consisting of 30 installers and commissioners) and had very little credibility with the customer. In the 7 months in which I took on the role, I made the programme profitable, set processes in place, set up a quality management/audit structure, ensured that workforce was motivated and developed the team into the number one service partner for Ciena.

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  Cable & Wireless Communications

  Oct 2007 - May 2010

  Responsible for the day to day running of the Project Implementation team, which consisted of 2 direct reports, 25 x Project Managers and 8 x Access Project Mnagaers, as well as overall on time delivery of all high bandwidth ordersHigh Bandwidth Delivery on Time was running at 25% on taking on the role and the second week in role, it was 0%. By April 2009, It was consistently above 90% and remains so to this day due to the improvements that were implementedThe role also consists of managing operational relationships with external dependencies such as Atkins, Greenwoods, Andrew, SIAE and Ericcson Show less My role was to act as a consistent point of reference and management throughout the launch phases of OnDemand programme (Phase 1) and subsequent offshoring projects to Tata Communication Services Chennai and any other Indian teams & locations.The operational manager for C&W resources in India, interfacing directly to Directors and Heads of Department in the UK taking operational responsibility for the quality and throughput of all work delivered through business processes, which have been offshored and are being operated from Chennai.Overall responsibility for the Cease/On Demand/High Bandwidth & Global delivery (offshore) functions of C&WW Show less

  • Field Service Manager

    May 2009 - May 2010

  • Head Of Project Implementation

    Jul 2008 - Apr 2009

  • Senior Service Manager

    Oct 2007 - Jul 2008
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  Greenwoods Communications

  Jul 2010 - Nov 2011

  Head of Service Delivery

  Reported directly to the MD and main responsibilities were, supporting projects, Retirement recovery, Customer premises equipment recovery, jumpering activities, providing quotations, governance, metrics, performance management, P&L accountability, chairing the Service review meetings and producing a scorecard, as well as managing a team of 65 colleagues, who were employed on support engineering activities, as well as 2 x schedulers, 3 x co-ordinators and 4 x project managers, who were all employed on the C&WW account Show less

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  Cable & Wireless Communications

  Nov 2011 - Aug 2012

  Manager of Support Engineering

  TUPE’d back into C&WW in November 2011, currently head up the support engineering function of Field Services, responsible for jumpering activities across the UK on C&WW Network sites, as well as escorting BT, when they have a need to carry out works at C&WW Network sites and support the business in other activities, such as secondments on the National Grid or insourcing of activities, such as Boots Opticians

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  Vodafone

  Aug 2012 - Dec 2013

  Head of Customer Engineering for Hosting

  Currently heading up the cloud & hosting services customer engineering team. The team is the largest within Service Delivery and Engineering and responsibilities include the quality and implementation of all customer builds that pass through the business. It is made up of 92 engineers and 6 managers, who are diversely spread across 3 sites in the UK, with an offshore element (WIPRO) that is situated in Bangalore

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  Capita IT Services

  Oct 2014 - Jan 2015

  Distributed Delivery Team Manager

  Heading up a team of 18 x SD Engineers and 4 x Technical Assurance Managers

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  Capita

  Jan 2015 - May 2016

  Head Of Operational Support

  Heading up the outsourcing, mentoring and growing the team, as well as developing and refining processes etc. Groundhog Day ;o)

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  Capita IT Enterprise Services

  May 2016 - Sept 2016

  Senior Project Manager
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  Razorblue Group

  Oct 2016 - Mar 2017

  Head of Support
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  Vodafone Global Enterprise

  Mar 2017 - now

  • Day to day management of the Order Management teams, (circa 80 x OM’s in a split team - Europe and Rest of World) the Global Provide Order Desk, PO & cease teams (TCTS, VSSI, VSSR)• Instigated the organisational change of the PO team from the Governance area into my team• Performance improvement of end to end cycle times and delivery quality• Part of the Strategic planning for Global Provide, as a member of the Senior Management Team• A key stakeholder in the Fast Front End Process, (FFEP) which is an initiative to reduce front end cycle times by engaging colleagues from the GPOD/PO, Planning and circuit writing teams earlier in the process (Reduced up front cycle times by 50%, from 8 days to 4)• Key point of contact for escalations• Manage continuous improvement for GP• Engage and drive 3rd parties/Carriers in order to improve delivery times and performance• Responsible for a review of efficiencies and cross team turnaround times with a view to reducing lead times• Supported the Risk & Governance team to ensure compliance, legal conformance and processes are adhered to• Responsible for the on time delivery for GP• Support the NPD process for GP and implementation of Vector• Responsible for ensuring “deep dive” RCA and follow up recommendations implemented CA/PA’s• Attend and input into customer reviews/Steer-Co’s as required (Amazon/Chanel/Infosys etc.)• Responsible for MI support and management Show less

  • Interim Principal Manager for Global Provide Order Management

    Oct 2017 - now

  • Technical Consultant

    Mar 2017 - Dec 2017
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  Vodafone

  Oct 2018 - now

  Customer Delivery Manager