Dylan Collins

Experience

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  Self-employed

  Jan 2014 - Aug 2016

  Web Designer

  - Designed & built brochure websites for smaller businesses.- Created a method for smaller businesses to enter the digital world.- Elevated those business’ lead to paying customer rate.- Dramatically increased their discoverability.

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  Kilkenny Computers

  Aug 2016 - Sept 2016

  Repair Technician

  - Re-built the procedures for PC repair (hardware & software).- Increased the adoption Solid State Drives for the general consumer.- Aided the company and customers on building custom PC.- Key Achievement: Developed & deployed a proprietary Kodi media center build for the companies upcoming Android based TV boxes.

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  Compugeek

  Jan 2017 - Jun 2018

  Repair Technician / Retail Assistant

  - Optimised & automated the procedures for PC & Laptop repair.- In-house Audio and Gaming (PC & Peripheral) consultant.- Constructed and deployed the backup solution for customer data.- Only employee to work on both hardware and software issues.- Created the USB toolbox containing all the tools we needed for a job.- Developed the new COMPUGEEK website- Key Achievement: Built a (virtualised) server designed to be booted from over the network and push a bootable operating system ISO to the target PC or Laptop. Show less

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  Panoptic IT Solutions

  Jun 2018 - Sept 2020

  Web Services Manager

  - Created internal documents for several procedures that employees would need to follow.- Automated website backup and restore/migration process.- Outlined components & guidelines that every site should have/follow.- With a background in design, cultivated a consistent brand image.- Automated Wordpress CMS & internal plugin toolbox install.- In-house consultant on PCs designed for gaming.- Key Achievement: Reconfigured the workflow for designing, developing & deploying websites along with pioneering new tools to aid productivity Show less

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  Self-employed

  Sept 2020 - Jul 2023

  Web Specialist

  - Creating internal command line interface tools for companies.- Updating & maintaining company websites.- Migrating current (local) infrastructure to AWS.- Linux and Windows server maintenance.- Key Achievement: Designing, developing and deploying new websites along with employing search engine optimisation techniques.

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  Apple

  Jul 2023 - Oct 2023

  College At Home Advisor

  - Provided remote tech support for iOS devices.- conducted advanced troubleshooting for software/hardware issues.- Managed customer cases with internal CRM, escalating complex issues to appropriate departments.- Participate in regular training sessions and skills assessments to remain current on Apple protocols and customer service techniques.- Key Achievements: Attained 90+% on all training evaluations, recieved positive feedback from customers and peers, developed a personal tool to further aid with customer issues. Show less

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  Pyxyll

  Oct 2023 - Jul 2024

  Web Specialist
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  The Big Idea - Ireland

  Jun 2024 - now

  Web Software Developer