Garima Mittal

Experience

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  DXC Technology

  Jul 2008 - Aug 2019

  Technical Project Lead • Successfully delivered multiple projects.• Implemented automation in case of ticket resolution leading to 20% savings in terms of resources.• Led the Knowledge Management (KM) initiatives of the division.• Managed all phases of project starting from estimation to closeout phases. Key focus areas include defining scope, budget, schedule, design, execute, control, quality assurance, and managing risks.• Analyzed existing system design as well as code, developed design structure.• Coached, counseled, and encouraged team members, leading to improvement in their functional, technical and system knowledge.• Resolved complex issues and concerns of customer, while looking ahead for bottlenecks & bugs.• Coordinated with Release Management and Configuration Management for monthly production release.• Served as an onsite liaison between IT Managers, Process Leads, & Delivery Teams.Production Support Lead • Supervised a team of 12 production support executives.• Automated manual reports leading to the reduction of manual efforts by 25%. • Integrated code review and code checklist to reduce critical production issues by 20%.• Resolved all customer grievances and maintained a customer satisfaction score of 8.8/10. • Reduced the technical debt through efficient code control practice. • Increased the bug detection rate from 15% to 23% by increasing the test coverage areas.• Proposed initiative in the test environment to save paper printing cost.• Planned, designed, and implemented maintenance and project enhancements deployments.• Led the creation and maintenance of Standard Operating Procedures and other documentation.• Assigned the service requests to team based on the business priority, while analyzing root causes.• Led complex, cross-functional project deliveries as well as change requests.• Produced timely reports on support & performance metrics for client and executive team. Show less •• Conducted comprehensive requirement gathering, assessed feasibility.• Led project processes, such as planning, estimation, documentation, task execution, testing and issue management.• Prepared project estimate, plans, and performance benchmarks for new projects.• Generated Proof of Concept for estimating potential projects.• Acted as a liaison between internal and external stakeholders.• Leveraging domain knowledge, offered an independent perspective to enhance client business value. Show less

  • Technical Project Lead

    Apr 2015 - Aug 2019

  • Programming Analyst

    Sept 2012 - Mar 2015

  • Senior Software Engineer

    Aug 2010 - Aug 2012

  • Software Associate

    Jul 2008 - Jul 2010
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  Banktech Software Services Ltd

  Mar 2021 - May 2024

  Senior Project Manager

  • Conceptualized, managed & implemented Digital Transformation projects, offering SAAS & cloud-based solutions.• Simultaneously directed projects, in multiple time zones, with dispersed teams & multiple stakeholders.• Developed and controlled project plan, budget, and resources.• Regularly monitored and reported project performance. • Acted as primary liaison between project sponsor, development team, management, and vendors throughout the project. • Acted on behalf of clients to resolve vendor related bottle necks.• In urgent situations, acted as supervisor, business analyst & release manager.• Ensured adherence to project management process and methodology while supporting process improvement initiatives. Show less

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  AQMetrics

  Jul 2024 - now

  Product Innovation Manager