Olha Vasylenko

Experience

• 

  Zoom Support.

  Jan 2015 - Jan 2018

  - provided customers with technical support for macOS application via phone and remote control software- offered customers additional company products and services based on customers' needs and requests

  • Quality Assurance Officer

    - Jan 2018

  • Sales Agent

    Jan 2015 - now
• 

  Kromtech

  Sept 2018 - Jan 2019

  Sales Quality Assurance Specialist

  - monitored B2C interactions with customers (calls, chats, emails) to ensure the company's rules and compliance regulations are met- provided written feedback and quality assurance trainings in person- gathered customer feedback and analyzed QA metrics such as CSR and NPS- conducted onboarding sessions and compliance trainings for the newcomers

• 

  Clario Tech

  Jan 2019 - now

  Sales Quality Assurance Coordinator

  Coordinating Team of 7 QA Managers:-coordinating projects within the QA Team, their progress, and results-consulting team members on controversial cases and offering solutions-conducting calibrations within QA Team-monitoring and updating company's rules, QSD and scorecard-conducting trainings and KSS for team members to ensure their professional development-mentoring junior team members

• 

  Cloudbeds

  - Nov 2023

  • Quality Assurance Manager - Sales

    - Nov 2023

  • Quality Assurance Representative - Sales

    -