Murat Demir

Experience

• 

  T.C. Ziraat Bankası A.Ş.

  Jul 2010 - Apr 2021

  İÇ KONTROLÖR

  Conducted investigations, audits, risk-based inspections and research in more than 100 domestic units and subsidiaries of the bank. Evaluated the works and transactions of inspected units in terms of profitability, efficiency, and legal aspects and made suggestions to increase the efficiency and quality of the service. Carried out investigations in five different branches/units due malpractices and irregular activities of their personnel against the relevant legislation. Conducted audits in various departments, such as Department of Treasury, International Banking and Investment Relations, Foreign Transaction Operations, Purchasing and Support Services to ensure that the internal control and risk management systems are carried out in line with the legislation and in-bank strategies, policies, principles and targets. Show less

• 

  Ziraat Bankası

  Apr 2021 - now

  Establishment of the new department to monitor the loans provided to small businesses and individual customers effectively. Managing the monitoring and classification process of individual loans. Ensuring the development of an effective credit risk monitoring system in order to maintain desired asset quality. Managing the collection process of overdue and underperforming personal loans and personal credit cards. Contributed to the increase in loan repayments by adapting the collection and monitoring methods and solutions for retail loans and cards to the small tradesmen segment (micro business) that has reached high numbers/delay figures. Maximizing repayments and customer satisfaction by initiating an effective call/debt reminder process for customers in the small tradesmen segment whose loans are in delay. Ensuring the near-simultaneous and effective reporting of department performance Show less

  • Ticari Portföy Yetkilisi

    Jan 2025 - now

  • İşletme Portföy Yetkilisi

    Jul 2024 - Jan 2025

  • Perakende Müşteri ilişkileri yetkilisi

    Apr 2021 - Aug 2024